Customer Care Expert

3 days ago

Jacksonville, Florida, United States Select Portfolio Servicing, Inc. Full time

The Customer Care Expert (CCE) is responsible for delivering personalized service to the customer throughout the life of the loan to solve customer inquiries and manage the customer relationship throughout the default process in a call center environment. The CCE will be the liaison between the customer and any other mortgage operations' groups as necessary. In this role, this person will act as the communication liaison to ultimately resolve the customer's inquiry and/or delinquency.

Principal Duties:

1. Handle customer calls efficiently and effectively, while providing exceptional customer service

2. Accurately and promptly execute transactions, such as billing inquiries and account changes.

3. Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation.

4. Resolve account delinquency by collecting past due payments as needed

5. Communicate loss mitigation options and decisions to customers

6. Obtain complete and accurate documentation from customers and approved third parties.

7. Manage daily workflow within prescribed timeline and quality metrics, if assigned a loan population

8. Complete affirmations prior to proceeding to foreclosure if assigned a loan population.

Specifications:

1. Strong interpersonal skills: professional, courteous, empathetic, level-headed, composed.

2. Excellent customer service and or sales skills. Loss Mitigation and or Customer Service experience is preferred

3. Superior communication skills, in verbal and written communication

4. Effective listening, problem solving and negotiating required.

5. Basic computing skills, including mouse & keyboard usage, launching programs, windows navigation.

6. Proven record of dependability with excellent time management and the ability to self-manage.

7. Proven ability to handle stressful situations and effectively manage a high volume workload. Willing to work in a call center environment with heavy telephone customer interaction.

  • Training Expert

    1 week ago

    Jacksonville, Florida, United States ASEC Full time

    Full-time Description Location: Jacksonville, FLSecurity Clearance Requirement: Secret with ability to obtain TS/SCITelework Eligible? NoJoin ASEC as a Training Expert – Minotaur, where you'll design, develop, and deliver high-quality training solutions that enhance mission readiness and ensure effective use of Minotaur systems. Key...

  • Training Expert

    2 weeks ago

    Jacksonville, Florida, United States ASEC Full time $90,000 - $120,000 per year

    Location: Jacksonville, FLSecurity Clearance Requirement: SecretTelework Eligible? No, work will be conducted on-siteAs the Training Expert – EWO, you will bring training to life by developing and maintaining dynamic, SCORM-compliant courseware that engages learners and meets mission objectives. In this role, you'll transform complex information into...

  • Training Expert

    2 days ago

    Jacksonville, Florida, United States ASEC Full time

    Location: Jacksonville, FLSecurity Clearance Requirement: SecretTelework Eligible? No, work will be performed on-site.As our Training Expert - Pilot, you will develop training curriculum, deliver and instruct materials, and support a government flight program. This full-time position is based in our Jacksonville, FL corporate office.Specific responsibilities...

  • Customer Care Representative

    2 days ago

    Jacksonville, Florida, United States SafeTouch Full time

    Customer Care RepresentativeSafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovationJob Summary:SafeTouch is looking for a Customer Care Representative to work onsite in our Jacksonville...

  • Customer service representative

    2 weeks ago

    Jacksonville, Florida, United States The Grounds Guys Full time $78,000 - $78,400 per year

      As the Customer service representativer, you are a key team member supporting the work of management and other staff. You are responsible for clerical, receptionist,  and project-based work to contribute to the day-to-day operations of Ground Guys. Exemplifying our code of values, you show respect and courtesy to all customers and employees.   You are...

  • Originations Customer Care Associate

    1 week ago

    Jacksonville, Florida, United States Triad Financial Services Full time

    Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Originations Customer Care Associate to join our growing team.Essential Functions:Assist homeowners with routine or complex issues and requests, in call center environmentUse an advanced telephony...

  • Customer Success Manager

    1 week ago

    Jacksonville, Florida, United States Regard Full time $100,000 - $140,000 per year

    As a Customer Success Manager at Regard, you will own the full customer journey from integration and onboarding, to renewal and expansion. You will be accountable for the overall health of the account by fostering relationships across key client stakeholders, producing and delivering impact analyses for Quarterly Business Reviews (QBRs), and identifying...

  • Customer Care Research Analyst

    4 days ago

    Jacksonville, Florida, United States Paysafe Full time

    Date: 28 Oct 2025Location: Jacksonville, FL, US, 32256Company: PaysafeJOB SUMMARYThis position is responsible for identifying discrepancies, conducting investigations, collecting and analyzing data that could potentially have a monetary impact or otherwise to our Business and/or our Merchants. This position requires strong analytical skills and problem...

  • Home Health Care Regional Operations Preceptor

    2 weeks ago

    Jacksonville, Florida, United States Concierge Home Care Full time $80,000 - $120,000 per year

    Join the Team at Concierge Home Care – Where Care Changes LivesAt Concierge Home Care, we believe in the power of home health care to transform lives—for patients and for the dedicated professionals who care for them. Our mission, "Caring for people who care for people," is the foundation of everything we do. Guided by our values—Integrity, Caring,...

  • Customer Service Representative

    1 week ago

    Jacksonville, Florida, United States Duos Technologies, Inc. Full time

    Duos Technologies, Inc., a leader in the Edge Data Center (EDC) space, is looking for a Customer Service Representative with an entrepreneurial mindset to provide exceptional customer service to our clients.Position SummaryThis is a 100% in office position located in our Jacksonville, FL Headquarters.The Customer Service Representative is responsible for...