Customer Service Rep II

We are Multiplex We design, manufacture and supply best-in-class commercial beverage dispensing equipment and systems for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As a Customer Service Representative II - you will be responsible for entering and tracking customer orders, ensuring accuracy and timeliness. Efficiently processing debit/credit memos. Maintaining an organized and comprehensive order filing system. Providing knowledgeable support for product-related inquiries, striving to achieve high customer satisfaction. Address inbound calls and resolve order issues promptly, aiming for first-call resolution. Train and mentor other Customer Service Representatives.

Reporting to the Customer Service Manager, this position is based in New Albany, IN*.

Key Tasks and Responsibilities:

• Respond to customer inquiries via telephone or email, providing non-technical problem resolution.
• Resolve routine and basic issues, communicating solutions or requested information to customers.
• Analyze customer service needs and refer to other service or technical departments for follow-up as necessary.
• Utilize a customer relationship application or database to record activities and research product information.
• Use a computerized system to gather information and confirm sales prompted by incoming calls.
• Promote products/services without a sales quota.
• Perform routine work following standard procedures.
• Communicate information requiring minimal explanation or interpretation.
• Train or mentor other Customer Service Representatives.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Education & Experience

• High School Diploma; with a minimum if a year of experience in customer service.
• Moderate understanding of job aspects.
• Proficient in MS Office applications and related equipment.
• Customer-oriented with effective communication and interpersonal skills.
• Basic planning, problem-solving, and analytical skills.
• Adaptable to a fast-paced environment with frequent changes, delays, or unexpected events.

Working Conditions:

• Must be able to lift 25 Pounds.
• Must be able to sit for long periods of time.

Our Benefits:

We believe that our people our one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

Competitive wage

Healthcare (medical, dental, vision)

401(k) savings plan

Wellness Program

Supplemental Health Plans

Employee Assistance Program

Training and Development

Tuition Assistance

Holiday Pay opportunities

Employee discounts

Paid Time Off (PTO)

On-the-job training and skills development

Basic Life Insurance

Leave Program

Employee Events and more…

• Multiplex, a Welbilt brand, is a world-leading provider of high capacity beverage dispensing equipment, blended beverage systems, and pre-chilling units for the global foodservice industry. The facility in New Albany IN is a division of Ali Group.

For more information about Multiplex, visit

To explore more Career opportunities at Welbilt, visit

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.