Associate Customer Success Manager

3 days ago

New York City Metropolitan Area, United States Korro AI Full time

About Us

At Korro AI, we're reimagining children's therapy through the power of play and AI. Our interactive platform delivers gamified therapeutic experiences designed to support children's growth, while giving clinicians, parents, and schools the tools they need to track progress, both in the clinic and at home.

We're tackling real challenges—long waitlists, provider shortages, and access gaps—by making therapy more engaging, effective, and accessible. Join us to help shape the future of children's healthcare.

About the Role

We are looking for an
Associate Customer Success Manager
to join our growing Customer Success team. This role is ideal for someone early in their career who is excited to learn customer success fundamentals while helping our customers—clinics, schools, and therapy providers—adopt our product and provide feedback that shapes its evolution. You'll work closely with the Head of Customer Success to support day-to-day customer needs and build strong relationships.

Location

Preferred to
NYC
. Open to San Diego or Minneapolis.

Responsibilities

  • Customer Support & Guidance:
    Manage a high-volume book of accounts, ensuring smooth onboarding and ongoing adoption.
  • Customer Retention & Expansion:
    Collaborate with the broader success team to achieve team and individualized retention and expansion targets.
  • Feedback Collection:
    Capture and document customer feedback and share with internal teams to influence product improvements.
  • Training & Enablement:
    Assist in creating simple educational resources, FAQs, and how-to guides for customers with minimal technical barriers.
  • Data Tracking:
    Monitor usage and adoption metrics, flag risks, and identify opportunities for customers to get more value from the product.
  • Collaboration:
    Partner with Senior CSMs, Product, and Marketing teams to build scalable processes and materials.
  • Professional Growth:
    Learn and apply CSM best practices, with mentorship from senior team members.

Qualifications

  • Strong preference for a practitioner-led background, with PT/OT/SLP (1-2 years of experience).
  • 0-6 months of experience in Customer Success, Account Management, or a client-facing role (internships or healthcare/education background also considered).
  • Excellent communication skills; ability to explain simple concepts to a wide range of stakeholders (therapists, parents, administrators).
  • Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
  • Growth mindset and goal oriented with an eagerness to build a career in customer success.

Benefits

  • Healthcare/Dental/Vision
  • 401k match
  • Company sponsored lunches
  • PTO

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