Sr. Manager, Consumer and Customer Insights

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About Metagenics
Metagenics believes in helping people live happier, healthier lives by realizing their genetic potential. It's why, when we defined Metagenics' Mission, Values, and Vision, we started with our company's own DNA. United by purpose and core values (Integrity, Authenticity, Respect, Diversity & Inclusion and Healthy & Happiness) the Metagenics' team is dedicated to providing effective nutritional products and solutions, for healthcare professionals.

People Culture First
We believe the way we do business is as important as the business we do; that a company in the nourishment business should nourish its people, too. So, we incorporated healthy, sustainable care into every dimension of our culture. Our diverse and expansive team are a prime example of the power of a people-first approach. We know first-hand, when an organization prioritizes internal growth and fosters empathy, its people come together to set an example of what the world can become.

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The Role
Metagenics is seeking a
Senior Manager, Global Consumer and Customer Insights
, to join our small but high-impact global insights team. This role provides both strategic leadership and hands-on execution across all research, data, and insights workstreams within the vitamins, minerals and supplements category. This role is an opportunity partner with the Head of Global Insights to elevate the function, embed cutting-edge methodologies, and shape how a purpose-driven, digital-first, omnichannel organization understands and acts on consumer and customer insights. This is a high-visibility role with direct access to senior leadership and an opportunity to shape both the department and business.

Key Responsibilities

• Partner cross-functionally (marketing, digital, innovation, and more) to strategically guide decisions through a deeply knowing the consumers and healthcare professionals (HCPs), to drive sharper, faster, smarter insight fueled decisions.
• Lead end-to-end research projects (qualitative, quantitative, secondary, synthesis) that deliver continuous actionable insights and business impact.
• Manage internal and external research resources, including vendors, subscriptions, and internal community panels.
• Manage an all-inclusive internal market research community, driving agile, holistic understanding of the consumer and HCP. DIY and hybrid partnership of managing, executing and reporting research are required
• Connect insights across multiple data sources and business functions to uncover growth opportunities and drive action.
• Establish and scale digital-first, AI-driven research approaches that enhance speed, agility, and predictive capability, while maintaining quality and actionability.
• Champion best practices, processes, and methodologies that elevate the insights function across the organization with specific intent to drive speed and agility while maintaining quality and impact.
• Empower teams to embed consumer and HCP voices into decision-making, ensuring insights are democratized and accessible.
• Primary region is US with additional responsibility in key global markets.

What Success Looks Like

• Insights directly influence brand building, innovation pipeline, go-to-market strategies, and in-market execution.
• The organization moves with speed and agility, supported by insights that are actionable, future-facing, and business-impactful.
• The insights function is recognized as a trusted, proactive thought partner to senior leadership and cross-functional team as well as embedded into core teams and initiatives
• Work with progress over perfection + purpose lens maintaining speed, agility, efficiency and quality
• Proactively and independently own and execute insights initiatives/categories based on objectives/needs of the business while continuously drive implementation and action around those insights. Manage priorities
• Introduce, scale and define best practices/ways of working/processes for digital-first insights that are established and adopted across the organization.
• AI-enabled tools are effectively integrated into research and storytelling.
• Identify key required learning and data (internal and external) gap needs that will drive key business goals
• Flex to business needs as required.

You'll love this job if you're...

• Highly analytical and strategic. Your problem-solving skills are unparalleled. You love digging into data for hidden connections and patterns and know how to balance analytical rigor with practicality and actionability
• You're excited about leveraging new technologies, from AI to advanced analytics, to transform insights into business growth
• Open minded, embrace ambiguity, building from the ground up and paving the way for new thinking
• Comfortable balancing strategic leadership with hands-on execution as individual contributor.
• A strong communicator and collaborator. Work effectively with all members of the organization, from individual contributors to top execs.
• Quick on your feet When problems arise, you reliably produce responses and solutions.
• Curious, adaptable, and eager to build new practices from the ground up. Looking to continuously evolve the function. Identify and implement proactively
• Passionate and proactive about driving an insights culture.
• Embrace a test and learn, progress over perfection (with purpose) mindset.
• No issue with prioritization and time management - both the big picture and in terms of your own time

Basic Requirements
Experience/Training /Education /Skills for Success

• 8+ years of experience in consumer insights or market research (client-side preferred).
• Has acted as a strategic partner to key stakeholders/businesses, not just project focused. Experience with full insight business ownership and understanding.
• Proven track record of independently managing end-to-end research projects with both qualitative and quantitative methods.
• Proficiency in digital research methodologies, social listening, and AI-enabled tools for insight generation trend spotting and storytelling.
• Track record of DIY or hybrid research execution approach and would embrace this mix in partnership with internal consumer research community
• Hands-on experience managing internal/external research resources and communities.
• Strong storytelling, synthesis, and influencing skills—able to translate insights into clear, actionable recommendations.
• Driven to implement best practices, build and elevate and insights organization
• Experience with CPG brands (consumer healthcare a plus); challenger brand or D2C/ecommerce experience preferred.
• Bachelor's degree in Marketing, Business, Behavioral Economics, Psychology, Sociology, Cultural Anthropology, Business Economics, or Cognitive Science. (Master's/PhD a plus.)

What We Value

• Strong primary research skills (qualitative and quantitative): Extensive research and insights experience with all phases of qualitative, quantitative and mix method approaches. Solid understanding of market research fundamentals.
• Drive to the "so-what's": Ability to manage or synthesize multiple data sources into holistic story with focus on business implications and actions.
• An analytical mindset: Consistently dig into the data for hidden connections and patterns and know how to balance analytical rigor with pragmatism and actionability.
• Relationship building: Ability to build and maintain positive relationships with internal cross-functional partners and with external vendors to effectively deliver results.
• Strong project management: Must be able manage and own multiple work streams with confidence and strong attention to detail. Successfully manage research budget. Self-prioritize own time as well as big picture workstreams of ownership. Able to set goals based on available information and to plan work in order to meet deadlines.
• Problem solving abilities: Understand how to translate and scope business questions of internal partners into research requests. This includes the ability to understand, translate, and clarify business context and questions related to new insights requests and overall project objectives.
• Self-motivated and curious: Opportunity to bring new thought and creativity to the processes. Not just managing what exists but finding what can be improved and going for it. Keep an open mind when solving a business problem. Proactively identify, prioritize and solve for opportunities.
• Strategic thinking: Use insights to think beyond the "project" and as an input to inform brand growth and strategic planning. Ability to see the big picture.
• Persuasive "human centric" storyteller: Compelling influencer representing the voice of the consumer and HCP. Socialize your research and findings through the company, making your insights memorable and actionable.
• Demonstrates a growth mindset: By challenging the status quo, embracing progress over perfection and proactive about putting initiatives into action.
• Able to work independently and react quickly to changing priorities with a consistent sense of urgency. Take on a breadth of hands on work with this small, but mighty team.

Compensation
The current range for this hybrid position (3 days/week in-office) based out of Hudson County, NJ is $158,000/yr to $175,000/yr.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

This role may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Health And Wellness

• Medical, dental, vision
• Annual employer HSA (Health Savings Account) funding for eligible employees who elect an HSA medical plan
• STD, LTD, Basic Life AD&D coverage
• 401k + employer matching
• Free mental health resources through wayForward
• Vacation and Sick Time
• 2 Volunteer Days off per year
• Emergency evacuation time off
• 11 paid company holidays
• 1 Floating holiday to celebrate your birthday or important religious/holiday to you
• Quarterly product allowance to use towards your favorite Metagenics products
• Product discount
• Peer to peer recognition programs & more

Learn more about how we help patient live happier and healthier lives here:

Metagenics, and its companies are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Metagenics takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.

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