ServiceNow & Incident Management Specialist – Supply Chain Domain

7 days ago

Irvine, California, United States Cognizant Technology Solutions Full time $73,350 - $115,000 per year

ServiceNow & Incident Management Specialist – Supply Chain Domain

Experience: 10+ years

Location: Irvine, CA

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Key Responsibilities

Infrastructure Design & Implementation: Develop and deploy robust infrastructure solutions to support supply chain and consumer goods operations.

System Integration: Collaborate with cross-functional teams to ensure seamless integration and optimization of ServiceNow and Windows platforms.

Incident Management: Lead the resolution of incidents promptly to minimize downtime and ensure business continuity.

Service Desk Oversight: Manage service desk operations to deliver exceptional support and maintain high levels of customer satisfaction.

Documentation & Compliance: Create and maintain comprehensive documentation for infrastructure processes and procedures to ensure operational efficiency and compliance.

Performance Optimization: Analyze and enhance existing infrastructure to improve system performance and reduce operational costs.

Team Leadership: Provide technical guidance and mentorship to team members to foster skill development and knowledge sharing.

Vendor & Stakeholder Coordination: Work closely with vendors and internal stakeholders to ensure timely and successful project execution.

System Monitoring & Upgrades: Continuously monitor system performance and implement necessary upgrades to maintain optimal functionality.

Best Practices Adherence: Ensure compliance with industry standards and best practices in infrastructure and IT service management.

Audits & Continuous Improvement: Conduct regular audits to identify improvement areas and implement corrective actions.

Strategic Collaboration: Partner with supply chain teams to align infrastructure strategies with broader business objectives.

Innovation Leadership: Drive continuous improvement and innovation in infrastructure management to support organizational growth.

Qualifications

Proven experience in Incident Management and Service Desk operations.

Strong expertise in ServiceNow and Windows platforms.

Demonstrated domain knowledge in Supply Chain, Consumer Goods, and Supply Chain Management.

Excellent problem-solving and analytical skills.

Ability to thrive in a hybrid work environment.

Strong communication and collaboration skills.

Proactive and strategic approach to infrastructure management.

Salary and Other Compensation:

Applications will be accepted until 11/26/2025

The annual salary for this position is between $73,350– $115,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contribution
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

LA County (only): Qualified applicants with arrest and/or conviction records will be considered for employment.

CB
IND123

  • Director of Supply Chain

    1 week ago

    Irvine, California, United States Groupe SEB Full time $175,000 - $220,000 per year

    Type de contrat: Non Applicable | Permanent contract | Full-timeDescription du Groupe:Close to You Anywhere in the WorldGroupe SEB is the global reference for small domestic appliances, cookware and professional coffee with its portfolio of 35 emblematic brands such as Tefal, Seb, Rowenta, Moulinex, Calor, Lagostina, Krups, WMF. Present in 150 countries, we...

  • Supply Chain Associate

    2 days ago

    Irvine, California, United States ELIXIR MD Inc Full time

    Supply Chain Associate (Mandarin-Speaking)Location: Irvine, California(In office only; No remote/hybrid)Industry: Medical Devices (Global Aesthetic & Surgical Markets)Work Schedule:Must be available for periodic calls and collaboration during China business hoursAbout UsELIXIR MD Inc. is a fast-growing fully integrated medical device innovator, headquartered...

  • Senior Specialist, Supply Chain

    1 week ago

    Irvine, California, United States VIZIO Full time $60,000 - $120,000 per year

    Position Summary...What you'll do...Supports the supply chain process through the distribution network and fulfillment centers by responding to escalation of daily issues analyzing data from multiple stakeholders to streamline and improve network efficiencies providing data for the supplier compliance process flow researching and analyzing root cause of...

  • Supply Chain Planner

    1 week ago

    Irvine, California, United States Comrise Full time $60,000 - $120,000 per year

    POSITION SUMMARY-The roles purpose is to support the creation of an overall supply plan for the specific plant(s) and 3rd party suppliers within the specific franchise scope. The role will interface with production scheduling, procurement, and customer service to ensure an integrated approach to supply planning within the franchise and take the lead in...

  • Supply Chain Technician-Supply Chain--FT-Day

    7 days ago

    Irvine, California, United States University of California, Irvine Full time $60,000 - $90,000 per year

    Who We AreUCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los...

  • Supply Chain Intern

    2 weeks ago

    Irvine, California, United States Parker Hannifin Full time $40,000 - $80,000 per year

    ResponsibilitiesDo you have what it takes to shape a better tomorrow?We're Parker, a multinational company. We move things, people and ideas forward. Working with us means belonging to a passionate, dynamic and innovative team, empowered to make a difference.We're looking for team players to provide our customers with high-quality products, systems and...

  • SOC Incident Response Manager

    2 weeks ago

    Irvine, California, United States Hyundai Capital America Full time

    About the CompanyThrough our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and...

  • Senior Global Supply Manager

    5 days ago

    Irvine, California, United States Rivian Full time $107,800 - $134,800

    About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and...

  • Supply Planner

    2 weeks ago

    Irvine, California, United States Revelyst Full time

    TheContractSupply Plannerat Revelyst will play a critical role in ensuring optimal inventory levels to meet customer demand while balancing cost and service level targets. This position requires strong analytical skills, cross-functional collaboration, and the ability to adapt within a dynamic, multi-brand environment. You will be responsible for forecasting...

  • Global Supply Manager, Raw Materials

    1 week ago

    Irvine, California, United States Rivian Full time $85,600 - $107,000 per year

    About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate...