Senior Analyst
1 week ago
Our Service Desk team at Focus IT (NYC) is expanding — we're hiring a Senior Analyst to support our clients both remotely and onsite across the NYC area.
What you'll do
• Be the escalation point for Level 1 Analysts
• Handle high-impact tickets and keep clients informed
• Create and improve Knowledge Base documentation
• Collaborate closely with Engineering and Leadership
• Provide onsite support to client sites in the NYC area
What we're looking for
• 3–5+ years of MSP or Service Desk experience
• Strong background in Microsoft 365, Entra ID, Intune, and Azure, Google Workspace
• Windows and macOS support experience
• Familiarity with RMM tools (Ninja, Addigy, etc.)
• Clear communication and strong documentation habits
Compensation
Base salary range: $75,000 – $90,000, with potential for additional compensation commensurate with experience.
We offer medical, dental, and vision insurance, along with a 401(k) plan.
If this sounds like you, please send your résumé directly to — or tag someone you think would be a great fit.
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