Surveillance Manager

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Starting salary range of $94, $103,601.34/year, depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $135,623.59 over time.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

The Surveillance Manager ensures the integrity of the Casino's gaming operations by effectively monitoring and investigating activities through CCTV on a per-shift basis. They are responsible for notifying casino management of any non-compliance with regulations, internal controls, and game rules, as well as instances where asset integrity is compromised. Additionally, they report any violations and the remedial measures taken.

SUPERVISORY SCOPE

• Surveillance Shift Supervisors
• Surveillance Analyst Supervisor

ESSENTIAL DUTIES / RESPONSIBILITIES

• Surveillance Operations Management: Support the Director in setting departmental goals, overseeing daily operations, and managing the Supervisors to ensure effective surveillance coverage.
• Budget Strategy and Planning: Assist in developing budget strategies and preparing financial plans to support departmental objectives and resource allocation.
• Compliance and Auditing: Act as Chief Surveillance Auditor, ensuring adherence to federal, state, and compact gaming laws, and maintaining internal control standards and company policies.
• Reporting and Documentation: Review and distribute Daily Activity and Incident Reports, compiling detailed daily and monthly surveillance activity reports for the Director, including significant activities and gaming statistics.
• Equipment and Supply Management: Plan, organize, and maintain surveillance equipment installations and control access systems, ensuring the timely purchase of necessary supplies.
• Training and Development: Develop and conduct comprehensive training programs on Casino Table Games, Internal Theft, Fraud Awareness, and Surveillance Procedures to enhance department skills.
• Case Management and Collaboration: Organize and maintain case files, liaising with Security Management and department heads to ensure comprehensive investigation resolutions.
• Interdepartmental Liaison: Serve as a liaison with external department heads and executives to facilitate communication and case management.
• Team Supervision and Evaluation: Supervise, train, and evaluate team member performance, assisting in policy and procedure development and implementation.
• Administrative Management: Handle administrative tasks, including organizing employee files, conducting job interviews, and documenting disciplinary actions.
• Corporate Training Participation: Engage in corporate management training programs by attending supervisor training classes to enhance leadership skills.
• Game Protection Training: Provide specialized training in game protection to surveillance personnel, ensuring vigilant and informed operations.
• Additional Duties: Perform other duties as assigned to support the department's overall functionality and objectives.

Requirements:

Education and Experience:

• Bachelor's degree in Criminal Justice, Business Management, or a related field. Two (2) additional years of applicable experience may be considered in lieu of education.
• Five (5) years of progressive experience in surveillance, with at least three (3) years of experience leading others in a supervisory or manager role.

Skills and Abilities:

• Technical Expertise: Proficient in creating and maintaining computer programs, web-based applications, and surveillance systems, including maintaining and repairing digital surveillance technology and closed-circuit television equipment.
• Analytical and Statistical Skills: Skilled in analyzing gaming statistics, identifying discrepancies, computing rates and ratios, and interpreting data from graphs to support effective decision-making and reporting.
• Communication and Interpersonal Skills: Excellent ability to communicate effectively in various settings, establish strong working relationships with team members and management, and maintain confidentiality of sensitive information.
• Problem-Solving and Observational Skills: Adept at applying common sense reasoning, detecting schemes and advantage play, and viewing surveillance footage to identify conclusive evidence.
• Documentation and Reporting Proficiency: Capable of reading and interpreting policy manuals, writing effective reports, and organizing and maintaining spreadsheets for accurate documentation and communication.
• Knowledge of Company and Industry Standards: Comprehensive understanding of company policies, departmental procedures, surveillance system operations, and gaming rules to ensure compliance and operational efficiency.
• Stress Management and Team Orientation: Ability to work under high-stress situations, maintain a pleasant demeanor, and contribute to a team-oriented environment that fosters guest relations and collaboration.