Customer Service Representative

7 days ago

North Billerica MA, United States Pace Industries Cambridge Division Full time

Start here, end here. There is a reason why we have so many employees with 20+ years with the company-Pace offers careers. Join us in becoming the premier die casting manufacturer and engineering solutions supplier worldwide.

Summary:

A **Customer Service Representative **prioritizes all customer order activities. Provides administrative support to the department by keeping clerical functions organized, streamlined and efficient. Processes orders in compliance with established Customer Service Procedures and SOP requirements. ISO certification requires compliance with these procedures. Reviews order status and delivery status with customers. Processes new orders or changes including order cancellations. Responsible for providing administrative support for orders from receipt to delivery.

***Compensation range: ***

$23.00 -$36.00 Hourly

What Pace Offers You:

  • Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, and more
  • Secure Future: 401K with company match
  • Work-Life Balance: PTO and 11 Paid Company Holidays
  • Convenient Schedule: Monday – Friday, with Friday being a shorter day
  • Invest in Your Growth: Tuition Reimbursement and Paid Company Training
  • Opportunities to Advance Your Career

Job Functions:

  • Answering telephone calls, greeting visitors, filing.
  • Projects positive, friendly, helpful image to each customer, including external customers, internal customers and sales representatives.
  • Processes orders in compliance with established Customer Service Procedures and SOP requirements. ISO certification requires compliance with these procedures.
  • Provide customers with certificates, proof of deliveries, back-order information, samples, and status information.
  • Uses tact and professional discretion when sharing difficult information, such as extended backorders, customer notifications, and credit holds. Always conveys a positive attitude when faced with challenges and when follow-up by another party is necessary. Defuses angry customers by using professional listening and communication skills.
  • Learn to navigate and download files from Customer Portals.
  • This position will be called upon to assist in other departments covering a wide range of office duties.

Skills:

  • Microsoft Office skills, ability to type 40-45 wpm, database and spreadsheet creation and maintenance.
  • Written and oral communication skills, professional telephone skills, diplomacy, negotiation skills, listening skills, stress management skills, team-oriented, independent and self-directed.
  • Filing skills, organizational skills, detail-oriented, record keeping and planning skills, ability to multi-task, time management skills.

Required Experience:

  • H.S. diploma or GED
  • 1-2 years of experience in an office environment.

Physical Demands:

  • Occasionally lifts or moves boxes/files weighing up to 25 lbs.
  • Must be able to Ascend/Descend stairs.
  • Must be able to Sit, Stand, Walk, Climb, Stoop, Kneel.

Ready to Join Our Team?

Apply online at

Pace is a career destination for engaged, passionate and talented people who are driven to seek the innovation, growth and opportunity that only we offer.

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