Customer Service Representative
2 weeks ago
Start here, end here. There is a reason why we have so many employees with 20+ years with the company-Pace offers careers. Join us in becoming the premier die casting manufacturer and engineering solutions supplier worldwide.Summary:A Customer Service Representative prioritizes all customer order activities. Provides administrative support to the department by keeping clerical functions organized, streamlined and efficient. Processes orders in compliance with established Customer Service Procedures and SOP requirements. ISO certification requires compliance with these procedures. Reviews order status and delivery status with customers. Processes new orders or changes including order cancellations. Responsible for providing administrative support for orders from receipt to delivery.What Pace Offers You:Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, and moreSecure Future: 401K with company matchWork-Life Balance: PTO and 11 Paid Company HolidaysConvenient Schedule: Monday – Friday, with Friday being a shorter dayInvest in Your Growth: Tuition Reimbursement and Paid Company TrainingOpportunities to Advance Your CareerJob Functions:Answering telephone calls, greeting visitors, filing.Projects positive, friendly, helpful image to each customer, including external customers, internal customers and sales representatives.Processes orders in compliance with established Customer Service Procedures and SOP requirements. ISO certification requires compliance with these procedures. Provide customers with certificates, proof of deliveries, back-order information, samples, and status information. Uses tact and professional discretion when sharing difficult information, such as extended backorders, customer notifications, and credit holds. Always conveys a positive attitude when faced with challenges and when follow-up by another party is necessary. Defuses angry customers by using professional listening and communication skills.Learn to navigate and download files from Customer Portals.This position will be called upon to assist in other departments covering a wide range of office duties.Skills:Microsoft Office skills, ability to type 40-45 wpm, database and spreadsheet creation and maintenance.Written and oral communication skills, professional telephone skills, diplomacy, negotiation skills, listening skills, stress management skills, team-oriented, independent and self-directed.Filing skills, organizational skills, detail-oriented, record keeping and planning skills, ability to multi-task, time management skills.Required Experience:H.S. diploma or GED1-2 years of experience in an office environment.Physical Demands:Occasionally lifts or moves boxes/files weighing up to 25 lbs. Must be able to Ascend/Descend stairs. Must be able to Sit, Stand, Walk, Climb, Stoop, Kneel.Ready to Join Our Team?Apply online at paceind.comPace is a career destination for engaged, passionate and talented people who are driven to seek the innovation, growth and opportunity that only we offer.
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Customer Service Representative
1 week ago
Billerica, United States Pace Industries Cambridge Division Full timeStart here, end here. There is a reason why we have so many employees with 20+ years with the company-Pace offers careers. Join us in becoming the premier die casting manufacturer and engineering solutions supplier worldwide. Summary: A **Customer Service Representative **prioritizes all customer order activities. Provides administrative support to the...
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Customer Service Representative
7 days ago
Billerica, MA, United States Pace Industries Full timeStart here, end here. There is a reason why we have so many employees with 20+ years with the company-Pace offers careers. Join us in becoming the premier die casting manufacturer and engineering solutions supplier worldwide. Summary: A Customer Service Representative prioritizes all customer order activities. Provides administrative support to the...
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Customer Service Representative
4 days ago
Billerica, MA, United States Pace Industries Full timeStart here, end here. There is a reason why we have so many employees with 20+ years with the company-Pace offers careers. Join us in becoming the premier die casting manufacturer and engineering solutions supplier worldwide. Summary: A Customer Service Representative prioritizes all customer order activities. Provides administrative support to the...
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Customer Service Representative
1 week ago
Billerica, MA, United States Pace Industries Full timeStart here, end here. There is a reason why we have so many employees with 20+ years with the company-Pace offers careers. Join us in becoming the premier die casting manufacturer and engineering solutions supplier worldwide. Summary: A Customer Service Representative prioritizes all customer order activities. Provides administrative support to the...
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Customer Service Representative
15 hours ago
Billerica, MA, United States Pace Industries Full timeStart here, end here. There is a reason why we have so many employees with 20+ years with the company-Pace offers careers. Join us in becoming the premier die casting manufacturer and engineering solutions supplier worldwide. Summary: A Customer Service Representative prioritizes all customer order activities. Provides administrative support to the...
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Customer Service Representative
2 weeks ago
Billerica, MA, United States Fidelity Investments Full timeThe RoleJoin our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering...
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Customer Service Representative
6 days ago
North Billerica, MA, United States Pace Industries Cambridge Division Full timeStart here, end here. There is a reason why we have so many employees with 20+ years with the company-Pace offers careers. Join us in becoming the premier die casting manufacturer and engineering solutions supplier worldwide.Summary:A **Customer Service Representative **prioritizes all customer order activities. Provides administrative support to the...
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Customer Support Representative
5 days ago
Billerica, Massachusetts, United States The Nagler Group Full timeCustomer Support Representative – B2B / Industrial ProductsWilmington, MA | Hybrid (4 days onsite, 1 day remote after training)$55,000–$65,000 base + 5% bonus | Full-Time, PermanentAbout The OpportunityWe are partnering with a rapidly growing, independently owned sales and service center that is seeking candidates with 1-3 years of B2B customer service,...
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Customer Relations Representative
1 day ago
Billerica, United States Baker Commodities Full timeJoin to apply for the Customer Relations Representative role at Baker Commodities Inc. Overview Safely and effectively procures new business and maintains existing customer base. Please see our website for more information regarding Baker Commodities, Inc. www.bakercommodities.com Responsibilities Responsible for soliciting new business and maintaining the...
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Sales & Service Representative
7 days ago
Billerica, United States Northern Bank Full timeSales and Service RepresentativeThe Sales and Service Representative (SSR) is responsible for providing an exceptional in-branch client experience by handling every client need from sales to service. The SSR will handle all customer sales and service inquiries, including but not limited to, teller transactions, new account openings, existing customer...
