Technical Business Analyst

18 hours ago

Baltimore, Maryland, United States Global Refuge Full time

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you

The Technical Business Analyst will guide the development and implementation of software for Global Refuge, including web-based applications to be used both internally and externally. The position is accountable for driving the software development lifecycle, from identifying the need or opportunity to implementation, evaluation and ongoing support. This position must work closely with Global Refuge program managers, effectively manage vendors, and utilize technical skills to effectively evaluate software design approaches and provide realistic cost/benefit analyses. Please note: this is a temporary position with an approximate duration of 3 months and could lead to a permanent role depending on continued funding and candidate performance.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties

Partner with program managers to understand current business needs, anticipating future needs, and identify potential technical solutions that properly balance costs, risks, and benefits within a strategic framework. Work with Global Refuge staff and vendor(s) to plan software development projects and gain stakeholder commitment to those plans. Partner with Global Refuge staff to ensure business requirements are clearly and thoroughly documented; partner with vendor to ensure conceptual and technical requirements are technically sound, responsive to business needs, and documented. Develop new network- and web-based applications, based on Global Refuge business requirements and agreed upon work plans. Coordinate issue resolution. Ensure that documentation of application technical and user specifications are updated as needed. Coordinate and provide oversight for comprehensive and orderly testing of software. Maintain existing Global Refuge applications, which include managing the bug-fix process and the addition of enhancements or new modules, administering and maintaining databases, querying and/or analyzing system data. Subject matter expert on custom built and off the shelf applications. Oversee appropriate level of communication to all interested parties regarding status of software development plans, including Global Refuge staff, Global Refuge subgrantee partners, government agencies, and any software development vendors. Coordinate the assessment of required process changes resulting from the new/changed software, the development and delivery of training on process changes and how to use the software, and the implementation of software, including any data migration required. Monitor impact of system once implemented to determine if the benefits of the system have been realized; if not, identify the reason why and the corrective action to be taken, with related costs. Track suggestions for enhancements and determine in partnership with program managers if/when to group those changes as a new release of the software. Develop/test, implement, and maintain certain approved software without the use of external vendors. Design, build, modify and deploy customized reports from databases or other data sources, including extracting and collecting data according to client needs. Manipulate and analyze data. Create data visualizations. Other duties as requested.

Qualifications

Bachelor's Degree from an accredited college or university with a degree in Information Technology or another relevant field, 4 years' experience in relevant field, or equivalent combination of education and experience. Technical aptitude to support multiple applications. Experience in being a subject matter expert. Ability to communicate effectively in writing and speaking to both non-technical users and technical developers. Ability to influence others and negotiate effectively. Demonstrated ability to develop consensus, support others for their success, and work with people of varied backgrounds. Attention to detail; excellent organizational skills; commitment to transparent, timely and detailed documentation. Proficient in using Word, Excel, Access, e-mail and Web browser software. Commitment to Global Refuge's core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants. Preferred experience:
SQL Reporting tools Data analysis Software development process

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more

  • Technical Business Analyst

    2 weeks ago

    Baltimore, Maryland, United States Global Refuge Full time

    If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for youThe Technical Business Analyst will guide the development and implementation of software for Global Refuge, including web-based applications to be used both internally and externally. The position is accountable for driving the...

  • Business Analyst, Student Accounts

    4 days ago

    Baltimore, Maryland, United States Johns Hopkins University Full time

    We are seeking a Business Analyst, Student Accounts who will report to the Director of University Student Accounts and will support a shared service team within Johns Hopkins University's (JHU) Office of Student Accounts and Enrollment Management (SEAM). This position plays a critical role in supporting the strategic and operational functions across all...

  • Business Analyst

    15 hours ago

    Baltimore, Maryland, United States Vigilantics Full time

    Continuous Improvement Business Analyst (10-Month Contract)Location: Hybrid – Annapolis & Baltimore, MD (1–2 days onsite/week)Schedule: Full-Time, 40 hours/weekContract Term: 10 monthsPosition OverviewWe are seeking a highly skilled Business Analyst to support continuous improvement initiatives within two state-level operational divisions. The analyst...

  • Project Engineer/Technical Analyst

    1 week ago

    Baltimore, Maryland, United States PEMCCO Full time

    Do you excel at bridging technical details with project execution? Join PEMCCO as a Project Engineer/Technical Analyst, where you'll support the integration of engineering, design, and construction data into CPM schedules, risk analyses, and cost controls. In this role, your insights will help ensure projects are planned, monitored, and delivered with...

  • Business Analyst

    2 weeks ago

    Baltimore, Maryland, United States E Pro Consulting Full time $100,000 - $140,000 per year

    Company Description E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures...

  • ERP Business Analyst

    19 hours ago

    Baltimore, Maryland, United States Regents Consulting Group Full time

    Regents Consulting Group - the premier professional services firm specializing in enterprise solutions for the Staffing / Services Industry- is looking for an ERP Cross-Functional Business Process Analyst to join their consulting team.Specific responsibilities are project specific, however we are looking for candidates with the following experience:•...

  • Lead Business Analyst, AI Strategy

    2 days ago

    Baltimore, Maryland, United States T. Rowe Price Full time

    Requisition Number: Position Title:External Description: Role Summary  T. Rowe Price is building a future where artificial intelligence transforms how we serve clients, manage investments, and run our business.  As part of this journey, we are hiring a Lead Business Analyst to join the AI Strategy & Enablement team. This is a high-impact role for a...

  • Business Continuity Analyst

    6 days ago

    Baltimore, Maryland, United States Ciena Full time CA$95,500 - CA$152,500

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • QA Analyst

    6 days ago

    Baltimore, Maryland, United States Applied Technology Services Full time

    This posting is for a pending award.We are seeking a versatile QA Analyst & Automation Specialist with a strong foundation in both manual and automated testing to join our dynamic quality assurance team. This hybrid role combines hands-on automation expertise with business-facing analytical skills to ensure the delivery of high-quality SaaS and integrated...

  • Finance Analyst

    4 days ago

    Baltimore, Maryland, United States Pompeian Full time

    Finance Analyst Job Summary:Pompeian Olive Oil is actively recruiting for a Finance Analyst to join the Finance team at corporate headquarters in Baltimore on Pulaski highway. This role will focus on furthering the development of the Commercial Finance function and Supply Chain expense optimization. Working alongside the Senior Commercial Finance Manager,...