Customer Support Specialist

The Company: 

Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Denny's and more.   

The Team: 

We're a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.

The Role:

*This is an Expression of Interest posting - We're not hiring for this role right now, but we invite you to express your interest so we can connect when opportunities open*

We're looking for a US Customer Support Agent to join our growing Customer Support (CS) team In this role, you will play a key part in supporting our US customers by delivering fast, accurate, and empathetic frontline assistance across our platform and payroll products, and you will be responsible for resolving customer inquiries, troubleshooting product issues, guiding clients through best practices, and ensuring an exceptional end-to-end customer experience.

Location:

Recently the world has changed so we are changing with it. We're embracing new ways of working and are constantly adapting our practices to ensure that wherever you are working from, you feel a part of the team and have everything you need to work comfortably. We are considering eligible candidates for this role from any location across the United States.

Responsibilities: 

• Deliver timely, high-quality support to US clients through email, chat, and phone.
• Troubleshoot system, payroll, time-tracking, and HRIS-related inquiries using internal tools, documentation, and cross-functional collaboration.
• Guide customers through product workflows, configurations, and best practices to ensure successful use of Push.
• Escalate complex issues to the appropriate teams with clear documentation and relevant context.
• Maintain accurate records of all interactions in support systems.
• Identify recurring issues and provide feedback to Product, Engineering, and CX leadership.
• Contribute to knowledge base content, process improvements, and team efficiency initiatives.
• Uphold Push's commitment to exceptional, empathetic, client-focused service.

Why Push?

Do what you love It's the key to happiness. That's why at Push we aim to create a supportive environment to help foster your passion for work, and keep you feeling energized and happy so you can do more of what you love.

Grow Yourself. We want to see you win in all areas. At Push, our mantra is: you will grow professionally and personally. We drive conversations around your personal and professional goals. Let's crush it together.

Make an Impact. At Push, we believe everyone is born a genius, and our responsibility is to develop that genius within. Impact is our key metric - that's why we challenge Pushies to show up as their authentic selves while creating a legacy.

Check out our About Us video:

Additional Information

At Push, we place value on different types of experiences. If your experience looks a little different from what we've listed but you think you're a good fit, we would still love to hear from you. 

We celebrate diversity and promote equal opportunity. We appreciate what makes each of our team members different and encourage you to apply, no matter who you are or how you identify.

Requirements: 

• 2+ years of customer support experience in SaaS, payroll, HRIS, or a related technology product.
• Strong problem-solving skills with the ability to troubleshoot technical and process-related issues.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• High attention to detail with strong documentation habits.
• Comfortable working remotely with cross-functional teams across time zones.

Bonus Skills and Qualifications

• Experience supporting payroll or workforce management systems in the US.
• Knowledge of US federal and state payroll regulations.
• Previous experience in hospitality, staffing, or multi-location businesses.
• Familiarity with tools such as Zendesk, JIRA, or similar ticketing systems.
• Bilingual in English and Spanish.