IT Tech Support

Inclusively is partnering with a global professional services company to hire an IT Tech Support / AV Specialist. **Please note: this role is NOT an internal position with Inclusively, but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans
. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

Job Overview

The Infrastructure Shared Services group is the internal global IT organization for the company. We run the daily IT operations, ranging from workstation support, AV support, network infrastructure, and in-office video conference technology support. This role will be part of our Special Events, Leadership Enablement, and Client Technology team. The focus being supporting the high-profile meetings and events that take place in our Connected Innovation Center in New York. The specialization will be supporting AV and meeting collaboration technology.

The Work:

• Providing white glove service and support to all employees and client guests that are participating in meetings or events in the office
• Managing and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphones
• Testing operation, and troubleshooting video conferencing devices and display walls
• Such devices could include: Microsoft Teams Rooms, Cyviz Display Walls, Cisco VC rooms, etc.
• Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devices
• Acting as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experience
• Collaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration
• Creating and updating technical documentation

The role is 100% in the office, based in New York, NY. There may be some opportunities to travel for off-site event support.

Here's What You Need:

• Minimum 1+ years supporting either IT or AV related industries
• Minimum 1+ years working with ITIL software such as Service Now or Jira
• Familiarity with enterprise collaboration platforms (e.g. Microsoft Teams, Google Meets, Zoom, Webex, etc.)
• Hands on Windows 10, Windows 11, and OSX support experience
• Hands on Android and iOS support experience
• High School Diploma/GED

Bonus Points If:

• You have experience working in either a client-facing or senior executive facing role where professionalism is key
• You have any IT or AV related certifications (e.g. CompTIA, CTS, Microsoft, or Cisco)
• You have a background in photography for the offering of professional grade employee headshots/portraits.

Professional Experience:

• Must be capable of working in a fast-paced environment both as an individual and as part of a team
• Strong communication skills to interface with non-technical stakeholders and senior leadership
• An agile mindset with the ability to quickly adapt to changing priorities

Compensation varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, the company provides a reasonable range of compensation for roles that may be hired as set forth below.

We accept applications on an ongoing basis, and there is no fixed deadline to apply.