AV Support Engineer

The Role:

1. The Audio Visual-Unified Communications Level 3 will deploy and support our Audio Visual and Unified Communications global estate. The candidate will work with our managed services to lead implementations of technically appropriate AV/VC/UC & Telephony products (Ring Central). This role is responsible for identification and selection of appropriate Audio Visual and Unified Communication tools based on requirements and constraints, has deep subject matter expertise, and can evaluate new technologies for fit in current infrastructure architecture. This role will be required to support to Christie's 4 main offices, NY, London, Paris & Hong Kong. Some other remote site travel may also be required if required.
2. Specific duties & responsibilities will include but are not limited to
3. Manage enterprise network audio-video-related projects. Develop and maintain appropriate documentation.
4. Troubleshoot video issues on network and report progress on various projects and installations.
5. Drive the adoption of video conferencing service usage via Zoom, Teams and/or Webex.
6. Follow, review, and recommend process changes and standards for design and documentation where necessary.
7. Plan and coordinate the expansion of video and voice network technology. Perform Unified Communications software and hardware upgrades, including the installation of video conferencing and A/V equipment
8. Interface with Projects and Infrastructure teams, site walkthroughs, design, ordering equipment, receiving and installing equipment, and provide support model for equipment (end- to-end management). Provide project status on a regular basis as project team requires.
9. Collaborate with Operations and Production departments in support of Events, Sales, exhibitions and special projects related to build outs, renovations, adds, moves and changes.
10. Executive Level Support (C Level, VP, Directors) for unified communication matters
11. Communicate effectively in person, over the phone, and through email clearly translating information and concepts surrounding IT Unified Communications.
12. Provide local and remote collaboration support; work with remote Desktop support to resolve issues, work with remote users (internal and external) to successfully connect with existing video conferencing equipment and communicate services between and across different groups and levels internal and external to the organization.

13. Tier 3 end user support for all Unified Communications (collaborative applications and video), ability to perform troubleshooting on integrations and support A/V designs in existing and future video- conference rooms and offices.

14. Design, develop, and oversee implementation of end-to-end IT UC systems.

15. Develop and execute test plans to check IT cloud infrastructure and systems technical performance. Report on findings and make recommendations for improvement.
16. Communicate effectively in person, over the phone, and through email clearly translating information and concepts surrounding IT Unified Communications.

The Candidate

1. Bachelor's degree in computer science, information systems, computer engineering, system analysis, or a related field, or equivalent work experience
2. 5+ years of experience in audio-visual implementations and/or videoconference network engineering with Cisco Telepresence infrastructure.
3. Experience with Cisco endpoints and infrastructure (Control Hub)
4. UC infrastructure (Ring Central)
5. Experience with Webex administration and other web/audio collaboration platforms and services, specifically Microsoft Teams and Zoom.
6. Strong infrastructure implementation and project deployment experience
7. Experience in supporting system migrations and experience with AMX and/or Crestron AV Control systems. Working knowledge of A/V concepts around audio and video signal types, routing, and cabling, including Production devices i.e. Ross,Blackbox, Dante, Matrox.
8. Proven analytical, evaluative, and problem-solving abilities with keen attention to detail.
9. Proven ability to drive successful results across multiple functional areas
10. Excellent interpersonal skills as well as proven written and oral communication skills, and the ability to present ideas in business-friendly and user-friendly language.
11. Strong interpersonal, communication, and negotiation skills to help influence and work with others collaboratively and constructively Highly self-motivated and directed.
12. Extensive experience working in a team-oriented, collaborative environment globally
13. Well versed in Desktop technologies (Windows 10, Macintosh and Office 365) Collaboration technologies (WebEx, Teams, SharePoint, One Drive), Server Technologies and Network Technologies.
14. Good prioritization skills, to balance key priorities.
15. Strong analysis and critical thinking skills.