Senior Director of General Finance

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started

We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.

The Senior Director of General Finance for North America will provide strategic and operational leadership across the USA and Canada in general accounting and finance activities. This role ensures accurate, timely, and compliant financial reporting, while driving standardization, process excellence, and collaboration with offshore teams. The position will serve as a key business partner to senior leadership and support decision-making through financial insights, controls, and best practice implementation.

Strategic Leadership

• Define and execute the finance strategy for North America in alignment with global finance priorities.
• Act as a trusted advisor to the GM Finance and CFO and executive leadership team on accounting, compliance, and financial operations.
• Champion the adoption of standardized processes, systems, and controls across USA, Canada, and offshore operations.

General Accounting & Reporting

• Oversee month-end, quarter-end, and year-end close processes to ensure accuracy, timeliness, and compliance with US GAAP, Canadian accounting standards, and corporate policies.
• Ensure all statutory, tax, and regulatory filings are completed on time and to the highest standard.
• Drive continuous improvement in financial reporting quality, transparency, and efficiency.

Governance & Controls

• Strengthen internal controls and ensure compliance with SOX, audit requirements, and corporate policies.
• Monitor risks and proactively address issues to safeguard financial integrity.
• Lead audit preparation and serve as the primary point of contact for internal and external auditors.

Business Unit Finance Leadership

• Partner with business unit leaders to provide financial insights and analysis that drive performance.
• Support forecasting, budgeting, and long-term planning across North America.
• Translate financial data into actionable recommendations for operational and strategic decisions.

Offshore Team Collaboration

• Partner with offshore finance teams to design and implement best practices, standardized workflows, and effective service delivery models.
• Build a culture of collaboration, knowledge-sharing, and continuous improvement between regional and offshore teams.
• Oversee service-level agreements (SLAs), KPIs, and performance management of offshore support functions.
• Support ad-hoc requests from General Manage Finance in Sydney

Capabilities:

• Financial Expertise – US GAAP, Canadian standards, multinational reporting.
• Strategic & Analytical Insight – Translating data into business decisions.
• Process Excellence – Standardization, efficiency, and offshore optimization.
• Governance & Risk Management – Strong SOX, compliance, and internal controls.
• Leadership & People Development – Building and engaging high-performing global teams.
• Stakeholder Influence – Executive communication and business partnership.
• Change & Transformation Leadership – Driving finance transformation and embedding best practices.
• Global Collaboration & Agility – Organized, proactive, and effective across time zones.

Qualifications:

• 12–15+ years of progressive finance and accounting leadership, with at least 5 years at the Director/Senior Director level.
• CPA, CA, CMA, or equivalent designation strongly preferred.
• Experience in leading finance operations across USA and Canada.
• Track record of partnering with offshore teams and implementing shared service models.
• Industry experience in technology or inventory management

(for example, software/tech, electronics, manufacturing, retail, logistics, or similar)

• Strong ERP and financial systems expertise (SAP, Oracle, Workday, etc.).
• Experience in a Big 4 accounting firm (or equivalent large professional services firm)

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a "Give Back Day" to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

• Coates does not operate or communicate through any domain resembling ""
• We do not contact employment candidates via email to solicit personal or financial information
• All applications for employment must be submitted through our official website or directly through our LinkedIn profile: Coates Group

- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at][dot]co

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.