Sales Operations Manager

We are building the premier outdoor living company in the country by creating a "family of family companies" across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country's largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless.

POSITION SUMMARY: Lifescape Colorado is seeking an energetic, highly organized and strategic Sales Operations Manager to oversee and optimize our sales process and pipeline for luxury landscape design and construction projects. The Sales Operations Manager serves as the backbone for the sales team, ensuring that the infrastructure supporting sales activities is both robust and efficient. This role encompasses the management of the lead intake process, sales pipeline, sales strategy implementation, the optimization of processes and tools used by the sales team, and the management of analytics to drive productivity, effectiveness, and working with operations for capacity optimization. By aligning sales objectives with business strategies, the Sales Operations Manager facilitates a smooth operational environment that enables the sales team to focus on what they do best: selling. Through a combination of leadership, strategic planning, collaboration with marketing and operational oversight, this position ensures that the sales organization operates cohesively and remains well-positioned to meet the challenges of an ever-evolving market landscape.

JOB DUTIES AND RESPONSIBILITIES:

Lead Intake Process Management

• Responsible for managing lead intake; client phone call & email intake/call backs, screening and qualifying leads
• Ensure smooth transition of leads to sales team and that lead process is being followed for optimal client service
• Assist and educate our clientele/new lead on services we offer

Sales Pipeline Management

• Oversee the entire sales operations infrastructure, including CRM systems, sales reporting mechanisms, and data analytics to ensure efficiency, client service and effectiveness in sales processes.
• Maintain accurate pipeline daily, input and track leads through the sales pipeline using PipeDrive, maintaining data accuracy and visibility.
• Monitor pipeline performance and provide regular reporting and insights to leadership.
• Ensure all sales team members are responsible for and updating their pipeline CRM daily

Cross-Functional Collaboration

• Coordinate cross-functional teams, including marketing, construction/maintenance teams and service department, to ensure a cohesive approach for our clients.
• Partner with the construction teams to align project urgency and scheduling with sales priorities.
• Manage weekly pipeline and backlog with sales and operations stakeholders based on operations capacity and client needs.

Sales Strategy & Execution

• Manage and optimize the sales funnel and pipeline, ensuring a smooth transition of leads from prospecting to closing, with a keen focus on improving conversion rates at each stage.
• Contribute to the development and refinement of the company's overall sales strategy.
• Identify opportunities for process improvement and automation within the sales cycle.
• Support forecasting and goal-setting initiatives in collaboration with leadership.
• Design and implement a comprehensive training program for the sales team, sales techniques, and client service skills to enhance sales performance.

Marketing Coordination

• Collaborate with the marketing team to align annual and seasonal campaigns, initiatives with sales goals.
• Provide feedback on lead quality and campaign effectiveness.
• Assist in the development of promotional strategies to drive high-value leads and sales.

QUALIFICATIONS:

• 3+ years of experience in sales operations, preferably in construction, design, or luxury services.
• Proficiency with CRM systems, especially PipeDrive.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills with clients and teammates, on the phone and in person.

• Ability to manage multiple priorities and work cross-functionally.

• Experience in a luxury/service, hospitality, landscape or construction industry.

• Familiarity with project management tools and scheduling software, salesforce, pipedrive, CRMs.
• Strategic mindset with a passion for process optimization.
• Highly organized and detail oriented.

THE PERKS:

• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• PerkSpot
• Long-Term Disability and Life Insurance
• Paid time Off
• Tuition Reimbursement (after one year of service)

Pay Transparency

Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Position Range:

$110,000 - $130,000

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This employer participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Employers can only E-Verify once you have accepted a job offer and completed the Form I-9.

A part of the U.S. Immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn't get in the way.

Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.