IT Help Desk Specialist
6 days ago
We're looking for a friendly, resourceful
IT Help Desk Specialist
with 2–3 years of hands-on experience supporting both Apple (70%) and Windows (30%) environments. The ideal candidate is someone who enjoys helping others, solving technical challenges, and keeping systems running smoothly in a fast-paced creative environment.
Key Responsibilitie
- sProvide responsive, professional IT support via
email, M365 Teams chat, and phon
e, ensuring a positive experience for every employee - .Troubleshoot and resolve issues related to
macOS, Windows, Microsoft 365, Adobe Creative Clou
d, and various hardware, software, and network components - .Manage
employee onboarding and offboardin
g, including device setup, account provisioning, and training on IT tools and best practices - .Maintain accurate
inventory of laptops, peripheral
s, and ensure equipment is properly configured and up to date - .Create/update IT"How To Documentation
- "Escalate complex issues to senior IT staff or vendors as needed, ensuring smooth handoffs and clear communication
- .Assist with
departmental project
s such as software rollouts, security initiatives, and process improvements - .Proactively identify and suggest ways to improve IT processes, workflows, and user experiences
**.
What We're Looking F**
- or2–3 years of IT support experience in a mixed Apple/Windows environmen
- t.Strong working knowledge o
f Apple and Microsoft operating syste
ms
, mobile device management (MD
M)platforms (e.g., JAMF, Intune), and common productivity tool - s.Excellent communication skills, patience, and a customer-first mindse
- t.Ability to prioritize and manage multiple tasks with attention to detail and follow-throug
- h.A proactive, team-oriented approach and genuine interest in helping people succeed with technolog
y.
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