IT Help Desk Specialist

6 days ago


Los Angeles, California, United States Davis Elen Advertising Full time

We're looking for a friendly, resourceful
IT Help Desk Specialist
with 2–3 years of hands-on experience supporting both Apple (70%) and Windows (30%) environments. The ideal candidate is someone who enjoys helping others, solving technical challenges, and keeping systems running smoothly in a fast-paced creative environment.

Key Responsibilitie

  • sProvide responsive, professional IT support via
    email, M365 Teams chat, and phon
    e, ensuring a positive experience for every employee
  • .Troubleshoot and resolve issues related to
    macOS, Windows, Microsoft 365, Adobe Creative Clou
    d, and various hardware, software, and network components
  • .Manage
    employee onboarding and offboardin
    g, including device setup, account provisioning, and training on IT tools and best practices
  • .Maintain accurate
    inventory of laptops, peripheral
    s, and ensure equipment is properly configured and up to date
  • .Create/update IT"How To Documentation
  • "Escalate complex issues to senior IT staff or vendors as needed, ensuring smooth handoffs and clear communication
  • .Assist with
    departmental project
    s such as software rollouts, security initiatives, and process improvements
  • .Proactively identify and suggest ways to improve IT processes, workflows, and user experiences

**.

What We're Looking F**

  • or2–3 years of IT support experience in a mixed Apple/Windows environmen
  • t.Strong working knowledge o
    f Apple and Microsoft operating syste
    ms
    , mobile device management (MD
    M)platforms (e.g., JAMF, Intune), and common productivity tool
  • s.Excellent communication skills, patience, and a customer-first mindse
  • t.Ability to prioritize and manage multiple tasks with attention to detail and follow-throug
  • h.A proactive, team-oriented approach and genuine interest in helping people succeed with technolog

y.



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