1.20 Help Desk Support

1 week ago

Los Angeles, California, United States Focused HR Solutions Full time $40,000 - $55,000 per year
Temporary position only. Must be local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam.

Our direct client has an opening for a Help Desk Support 62595

This position is up to 5 months with the option of extension, and the client is in  Golden, CO.

Qualifications:
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email, and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Primary job functions do not typically require exercising independent judgment.
  • Answer call center phones in a friendly, helpful, and professional manner.
  • Open a ticket for support and provide that support once trained.
  • Create new network user accounts per procedure.
  • Disable network accounts per procedure.
  • Update Microsoft exchange information per procedure based on information supplied. Work tickets assigned in the queue and assist with assigning tickets to others in the team.
  • Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
  • Adept at asking questions to better support the user with processes and procedures.
  • Must be a team player.

Estimated Duration 05/10/ /31/2024Schedule
7:30 AM 4:00 PM
3500 Illinois Street Suite 2500 Golden, Colorado

Additional Information:
  • Must be able to work from home on Fridays.
  • Must be able to interview in person.
  • Must be able to take CJIS certification training/exam.
  • Networking  TCP/IP Novice (1-3 Years) No
  • Operating Systems Windows 9x/2000/XP/NT/Vista/7 No
  • Service Desk Ticket System  Prefer Service Now experience. Others will be considered if listed.  Novice (1-3 Years) Yes
  • Adobe Acrobat Novice (1-3 Years) No
  • Communication skills both verbal and written Proficient (4-6 Years) Yes
  • Learning ability Proficient (4-6 Years) Yes
  • Team work Proficient (4-6 Years) Yes
  • Active Directory Novice (1-3 Years) Yes
  • Microsoft Office Novice (1-3 Years) Yes

  • Manager - Help Desk

    4 days ago

    Los Angeles, California, United States MedRisk LLC Full time

    On-Site Irvine, CA Job Summary:The Help Desk Manager s responsible for overseeing a team of help desk representatives, ensuring efficient support for information systems products and services. This role involves managing service desk requests, assigning tickets, maintaining documentation, and contributing to equipment-related activities. Additionally, the...

  • Help Desk Administrator

    27 minutes ago

    Los Angeles, California, United States Adamson Ahdoot, LLP. Full time

    About UsWe're a modern, cloud-based personal injury law firm headquartered in Los Angeles. Technology drives everything we do—from Salesforce and Egnyte to Microsoft 365 and RingCentral—enabling us to deliver exceptional service to clients and keep our global team connected. We're looking for a motivated Help Desk Administrator to support our systems,...

  • IT Help Desk Specialist

    2 weeks ago

    Los Angeles, California, United States Daviselen Advertising Full time $60,000 - $90,000 per year

    We're looking for a friendly, resourceful IT Help Desk Specialist with 2–3 years of hands-on experience supporting both Apple (70%) and Windows (30%) environments. The ideal candidate is someone who enjoys helping others, solving technical challenges, and keeping systems running smoothly in a fast-paced creative environment.Key ResponsibilitiesProvide...

  • IT Help Desk Specialist

    6 days ago

    Los Angeles, California, United States Davis Elen Advertising Full time

    We're looking for a friendly, resourcefulIT Help Desk Specialistwith 2–3 years of hands-on experience supporting both Apple (70%) and Windows (30%) environments. The ideal candidate is someone who enjoys helping others, solving technical challenges, and keeping systems running smoothly in a fast-paced creative environment.Key ResponsibilitiesProvide...

  • IT Help Desk Technician

    6 days ago

    Los Angeles, California, United States Divergent Full time

    Divergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Products created...

  • Help Desk Level 2

    1 week ago

    Los Angeles, California, United States Two95 International Inc. Full time

    Title – Help Desk Level 2 Position – Fulltime Location – Cherry Hill, NJ Salary - $Open (Best Possible)RequirementsResponsibilities:Provide 1st and 2nd level support for desktops, laptops, printers, servers, and other network devices both remotely and on site. Ensure proper documentation, notification, and escalation of all...

  • Help Desk Level 1

    1 week ago

    Los Angeles, California, United States Two95 International Inc. Full time $40,000 - $80,000 per year

    Title – Help Desk Level 1 Position – Contract (6+ Months) Location – Cherry Hill, NJ Rate - $Open (Best PossibleRequirementsResponsibilities:Participate in project planning and scheduling. Ensure assigned project tasks are completed completely and on time. Ensure proper documentation, notification, and escalation of all...

  • Programmatic Trading Specialist

    2 weeks ago

    Los Angeles, California, United States The Trade Desk Full time $62,100 - $113,800 per year

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Sr Account Manager, Client Service, Advertiser

    2 days ago

    Los Angeles, California, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Lead Associate Trading Director

    5 days ago

    Los Angeles, California, United States The Trade Desk Full time $92,500 - $169,600

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...