Customer Service Representative

1 week ago

Decatur, Georgia, United States Brand Ex Partners Full time

Our company is currently hiring a well-organized and friendly Customer Service Representative to handle customer inquiries. You will be responsible for researching question/issues, as well as related tasks. You will collaborate with our sales team to handle objections and facilitate high customer satisfaction levels. As a Customer Service Representative, you should be well versed in client products to answer questions accurately and efficiently. We expect you to be a good communicator with excellent interpersonal skills, able to create rapport with clients. Your goal is to help our company resolve customer problems quickly while making them feel valued.

Responsibilities:

  • Assist customers in the selection of merchandise by providing product information and processing sales orders.
  • Ensure customer satisfaction by handling complaints and resolving problems in a timely manner.
  • Collaborate with other departments, such as sales and marketing to handle all customer needs.
  • Provide advice and recommendation to customers, such as tailoring orders or replenishment items.
  • Comply with the required sales techniques (e.g. motivational interviewing).
  • Ensure customer data is up-to-date and accurate, so that all customer information is available at all times (e.g. address, order history etc.).
  • Assist with any duties in support of the sales representatives and other customer service staff (e.g. preparing reports and documentations).

Job Types: Full-time, Part-time

Pay: $2, $5,000.00 per month

Benefits:

  • Health insurance
  • On-the-job training
  • Professional development assistance

Shift availability:

  • Day Shift (Required)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

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