Front Desk Receptionist

2 days ago

Flagstaff, Arizona, United States MVI Investments LLC Full time

Job Description: Front Desk Receptionist

Join the team at Voco by IHG, where you will be the face of our hotel, creating memorable guest experiences in a welcoming and professional environment. As the Front Desk Receptionist, you will ensure smooth and efficient front desk operations, handle guest interactions with exceptional service, and contribute to a positive and organized atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask effectively.

Responsibilities:

  • Greet and welcome clients and visitors in a professional manner.
  • Handle guest check-ins and check-outs efficiently, including processing payments.
  • Manage incoming calls, emails, and inquiries, providing accurate information and assistance.
  • Assist with customer support inquiries and resolve issues promptly.
  • Provide information about hotel amenities, local attractions, and dining options.
  • Maintain a clean and organized front desk area to create a welcoming environment.
  • Serve coffee to guests during morning and night shifts.
  • Perform audits during assigned night shifts.
  • Collaborate with other departments to ensure seamless operations.
  • Adhere to all hotel policies, procedures, and brand standards.

Qualification:

  • Strong customer service skills with a focus on client satisfaction.
  • Excellent time management skills with the ability to prioritize tasks effectively.
  • Prior experience in customer service, hospitality, or office administration role preferred.
  • Proficiency in using computers and reservation systems; experience with Wyndham systems is a plus.
  • Ability to multitask and remain calm under pressure.
  • Flexible schedule, including availability to work weekends, evenings, and holidays.
  • Must be authorized to work in the United States.

Benefits:

  • Competitive pay.
  • Employee discounts on hotel stays.
  • Opportunities for career growth and development.
  • Supportive and friendly work environment.

Additional Requirement:

Successful candidates will be required to sign an employment contract with the management before commencing work.

How to Apply:

Submit your resume and cover letter to with the subject line "Front Desk Receptionist Application." Walk-in applications are also welcome at our location.

If you are passionate about providing outstanding service and thrive in a dynamic work environment, we encourage you to apply for this exciting opportunity as a Front Desk Receptionist.

Join us in providing exceptional hospitality and creating unforgettable guest experiences

Job Type: Full-time

Pay: $ $18.00 per hour

Expected hours: 40 per week

Work Location: In person

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