Customer Service Intern

7 days ago

Rochester, New York, United States Kenworth Louisiana Full time $25,000 - $40,000 per year

Customer Service Intern

Summary:
The Service Department Customer Service Intern supports the service team by assisting with customer service, administrative tasks, and vehicle intake processes. This role is ideal for students or individuals seeking hands-on experience in the automotive or truck service industry.


Essential Duties:


•Handling and routing incoming calls for the branch

•Assist in greeting customers and gathering vehicle information upon arrival

•Support the preparation of service tickets, including time, cost, and labor estimates

•Help document customer concerns clearly on repair orders to aid technicians

•Observe and assist with vehicle inspections, including taking photos and videos

•Learn to communicate inspection results and repair updates to customers

•Shadow service advisors in scheduling appointments and handling inquiries

•Help maintain accurate records of service history and repair authorizations

•Assist in reviewing and closing repair orders under supervision

•Support warranty claims processing and documentation

•Maintain a clean and professional workspace

•Attend training sessions and team meetings as required

•Perform other administrative or support duties as assigned

•Gain exposure to customer service best practices in a service environment

•Learn how to interpret manufacturer specifications and service requirements

•Understand the workflow of a service department, from intake to repair completion

•Develop communication and organizational skills in a fast-paced setting

Qualifications:


•0-6 months of Customer Service Experienced preferred

•High School Diploma/GED equivalent

•Must be enrolled in a continued education program

Work Environment:
The work in the service department involves working in an environment with exposure to moving parts, electrical currents, grease, chemicals, dust, dirt, and various weather elements. Candidates must be able to navigate the workspace efficiently and handle physical tasks that require lifting up to 30 pounds for extended periods. Safety protocols are essential to mitigate risks associated with these exposures. This role demands physical stamina and a keen awareness of surroundings to ensure both personal and team safety.
This position involves frequent travel for meetings at various locations. While having a CDL license is advantageous for roles within our Dealership and Leasing Operations, it is not a mandatory requirement. We adhere to DOT regulations to ensure everyone remains compliant and can utilize a CDL license if available. Depending on your role, you may still be required to operate a heavy-duty truck within property restrictions.


EEO Statement:
It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Kenworth of Louisiana, LLC will provide reasonable accommodations for qualified individuals with disabilities.

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