Spa/Salon - Spa Receptionist

2 weeks ago

Pigeon Forge, Tennessee, United States Riverstone Resort Full time $25,000 - $40,000 per year

Job Duties:

  • Knows spa treatments and spa treatment rates.
  • Answering the phone and making guest appointments
  • Transferring Calls to Resort and taking accurate messages
  • Giving Tours of the Spa Facility
  • Checks in and greets arriving guests.
  • Coordinates spa room maintenance work with the engineering and maintenance division.
  • Uses persuasive selling techniques to sell spa products and to promote other spa services.
  • Knows daily activities taking place in the spa.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Manages and resolves all guest complaints in a professional and courteous manner.
  • Processes guest check-outs and handles monetary transactions.
  • Maintains customers privacy.
  • Maintains a high level of professional appearance and demeanor.
  • Performs other duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Ability to communicate with public, spa staff, and management in a professional manner.
  • Knowledge of surrounding areas and local events.
  • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
  • Ability to learn safety, emergency, and accident prevention policies and procedures.
  • Skilled in the use of front office equipment.
  • Knowledge of proper telephone etiquette.
  • Ability to work a flexible schedule, including weekends and holidays.

Brand: RiverStone Resort

Address: 212 Dollywood Lane Pigeon Forge, TN

Property Description: REN - 212 Dollywood Lane, Pigeon Forge, TN

Property Number: REN

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