Sales Manager

Overview

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we've established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

The Sales Team Manager is responsible for leading and supporting the Centralized Sales Associates on the Community Support Team. They oversee all aspects of the centralized Sales process for communities participating in the Flexible Touring and Sales Program (FTSP), ensuring the effective deployment of sales strategies for both in-office and remote/hybrid teams. The SalesTeam Manager motivates, coaches, and monitors the performance of sales associates to ensure that sales targets and service levels are consistently met.

The Sales Team Manager audits phone calls, email correspondence, and guest card notes to evaluate performance, providing weekly feedback to ensure quality and compliance with service standards. They monitor the team's success in meeting sales goals and implement corrective strategies as needed, fostering a positive and collaborative team culture.

Additionally, the Sales Team Manager is responsible for queue management, closely monitoring completion rates, identifying areas of opportunity, and addressing past-due items. They provide course corrections and develop strategic plans to address performance gaps, ensuring the centralized sales process operates efficiently to meet leasing goals.

The Sales Team Manager works closely with on-site teams, Senior Sales Associates, and business partners to ensure smooth sales operations. They communicate team performance, successes, and challenges to senior management, creating action plans for underperforming associates. The Sales Team Manager also attends RevOps calls to provide insights, gather feedback, and communicate updates to the team, leading the execution of new sales strategies.

Technical Requirements:

• This is a hybrid role, that will require the associate to work in office during the week, with required weekend hours being remote.

Home equipment and workspace requirement:

• A desktop, provided by AvalonBay is required to be hard-wired to the home's internet router, Wi-Fi connection is prohibited. The internet speed is a minimum of 25 Mbps down and 25 Mbps up. This is an essential job requirement.
• A dedicated workspace that can hold a desktop and a minimum of two monitors, free from distractions that is safe and ergonomically sound, set up at the associate's cost is required, unless otherwise required by law. The associate is responsible for maintaining adequate business tools deemed necessary to fully perform job functions. This includes an adequate level of security to safeguard unauthorized access to AvalonBay equipment or confidential or other sensitive AvalonBay information and records.
• Equipment cannot be moved to another dedicated workspace without manager and HR approval. (Managers are provided a laptop for work related travel).

Knowledge, Skills and Abilities:

• Demonstrates effective team leadership with excellent communication and organizational skills, capable of motivating and guiding in person and remote/hybrid teams.
• Proficient in managing remote teams by inspiring associates, providing constructive coaching, and monitoring performance to ensure goals are met.
• Skilled in sales and customer service with a proven ability to assist team in meeting or surpassing sales goals.
• Collaborates effectively with others to accomplish shared objectives, fostering a positive and cohesive team environment.
• Proficient in Microsoft Office applications such as presentations, and spreadsheets, as required by the role. Utilizes technology platforms for communication, sales, and data management, ensuring operational efficiency.
• Demonstrates excellent time management skills, thriving in fast-paced environments with minimal supervision. Capable of managing priorities and deadlines to meet service levels and business objectives.
• Capable of delivering clear and concise written and verbal communications, including creating and delivering group presentations on function-related topics and producing reports in a coherent, succinct manner. Reads and writes English proficiently, as demonstrated by the ability to communicate effectively in professional settings.
• Demonstrates strong problem-solving abilities, taking ownership of issues and resolving them independently. Skilled in basic arithmetic for performing calculations such as estimating, proration, and calculating averages and percentages, as outlined in AvalonBay's Business Math Policy.
• Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Exhibits exceptional attention to detail in managing tasks, projects, and data, ensuring accuracy and quality in all work performed.
• Willing and able to work a flexible schedule as required. Maintains accessibility and responsiveness during scheduled hours, representing a professional work environment, even in a remote setting.

Education:

• Required: High School diploma or equivalent (GED).
• Preferred: Bachelor's degree in business or a related field, or in lieu of a degree, a proven history of progressive responsibility and supervisory roles.

Experience:

• At least 3 years of property management and/or sales experience.
• Or 2 years of proven track record leading a team, or 1 year of experience performing sales and/or renewals tasks for AvalonBay.
• Management experience in a contact call center or shared services environment is preferred.

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we're committed to showing our appreciation.

We offer:

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits ) for information.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, 'AvalonBay's Very Best' recognition program and others).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice )