sprinter sales manager

Job Title: Sprinter Manager 

Dept.: Mercedes Sales

Reports To: General Manager 

FLSA Status: Exempt

Prepared by: HR

SUMMARY

Specializes in the sale of Mercedes-Benz Sprinter commercial vehicles, ensuring customer retention and profitability.  Hires, trains, and measures performance of sales consultants and establishes customer-focused sales standards. 

ESSENTIAL DUTIES

• Manages the sales of, and customer retention for, Mercedes-Benz Sprinter commercial vehicles.
• Possesses detailed, up-to-date, knowledge of Mercedes-Benz Sprinter commercial vehicles models and capabilities. 
• Strives to reach goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
• Hires, trains, motivates, counsels, and monitors the performance of Sprinter sales employees. 
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales. 
• Directs and schedules the activities of department employees, ensuring proper staffing at all times.
• Assists individual Sprinter sales consultants in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals. 
• Maintains an accurate daily log that reflects all sales activities in the dealership.
• Ensures proper follow up of all potential buyers by implementing and monitoring a prospecting and sales control system. 
• Implements and monitors a follow-up system for Sprinter purchasers. 
• Maintains teamwork in a customer-focused sales environment throughout the sales, delivery, and follow-up process.
• Conducts daily and weekly sales meetings. 
• Provides effective communication throughout the Sprinter sales department as well as interdepartmentally. 
• Ensures that Sprinter sales consultants understand and follow dealership policies and procedures. 
• Provides proper product and training resources for sales consultants on a regular and continuous basis. 
• Oversees the efforts of Sprinter sales consultants to enhance the image and customer satisfaction ratings of the dealership. 
• Works with sales consultants on programs that will increase the gross and F&I penetration. 
• Develops incentive programs along with dealer and other managers. 
• Helps sales consultants close deals when necessary. 
• Maintains standards for the delivery of vehicles to customers.
• Provides dealer with accurate floor traffic control data on a daily basis. 
• Processes sales consultant commission sheets and monitors payroll records of salespeople.
• Reviews inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency. 
• Recommends to the general manager the Sprinter inventory to be carried by color, model, and equipment, based on a variety of customer and market analyses. . 
• Directs merchandising and advertising efforts for the Sprinter sales department in conjunction with the other sales managers and dealer. 
• Assists in the development of advertising campaigns and other promotions. 
• Attends managers meetings as requested. 
• Maintains professional appearance.

SUPERVISORY RESPONSIBILITIES

Manages a team of up to four sales staff.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent.  One year sales management experience at a new vehicle high line/luxury vehicle dealership. 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

CERTIFICATES, LICENSES, REGISTRATIONS

Manufacturer Training

Valid Driver's License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. 

Northside Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.  If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.