Content Operations Coordinator

2 weeks ago

Los Angeles Metropolitan Area, United States Optomi Full time $60,000 - $100,000 per year

Job Description

Optomi, in partnership with a leading entertainment and media organization, is seeking a Content Operations Associate to support digital mastering, vendor management, and global content delivery workflows. The ideal candidate will combine technical expertise, strong communication skills, and exceptional project management abilities to ensure seamless content delivery across platforms.

Key Responsibilities

  • Review QC reports to verify asset integrity, ensuring timely and accurate delivery to required specifications.
  • Conduct research across inventories, systems, and tools used for content and mastering operations.
  • Manage mastering work orders and communications related to assigned titles.
  • Track timelines, escalations, and updates within internal systems.
  • Coordinate closely with cross-functional teams to ensure on-time delivery.
  • Oversee vendor SLAs, KPIs, and delivery metrics to ensure consistent quality and performance.
  • Escalate issues proactively and recommend process improvements.
  • Serve as the key point of contact for internal teams and third-party production partners.
  • Maintain clear, consistent communication with stakeholders across mastering, localization, and postproduction teams.

Core Qualifications

  • Bachelor's degree or 2+ years of experience in digital media, content production, or distribution within a Studio, Network, Streaming Platform, or Post House.
  • Strong understanding of video and audio file formats (Dolby Vision, Dolby Atmos, UHD, HDR, SDR, ProRes, IMF, MXF, XDCAM, etc.).
  • Proficient in Microsoft Excel, Google Docs, and Office Suite; comfortable with MAC, PC, iOS, and web-based tools.
  • 2+ years experience reviewing and interpreting QC reports and collaborating with postproduction/technical teams to resolve issues.
  • Excellent written and verbal communication skills, with the ability to collaborate in a matrixed organization.
  • Proven project management and time management skills, with experience handling multiple projects and tight deadlines.
  • Strong analytical and metrics-driven mindset; capable of generating concise, executive-level reporting.
  • Demonstrated problem-solving and organizational skills, with the ability to work independently under minimal supervision.

Preferred Attributes

  • Experience in postproduction, content operations, mastering, or localization workflows.
  • Familiarity with digital content delivery pipelines and asset management systems.
  • Strong customer service orientation with the ability to communicate effectively with creative and executive stakeholders.
  • Passion for workflow innovation and continuous process improvement.

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