Program Specialist

4 days ago

Tallahassee, Florida, United States The Florida Bar Full time

Program Specialist #4350

Lawyer Regulation | Attorney/Consumer Assistance Program (ACAP) | Tallahassee

Minimum starting salary $40,961.51 with an excellent benefits package including employer paid pension contribution | Employees of The Florida Bar are eligible to apply for the Public Service Loan Forgiveness Program (PSLF).

Summary function:
Provides high level administrative support to the Director of ACAP/Intake and performs various program duties to support the bar's Grievance Mediation and Fee Arbitration Program; Assists the IT Dept in the development and implementation of programs to effectuate and improve the automation of the fee arbitration and grievance mediation program and serves as the point of contact with IT on the case management system for the program. Responsible for coordinating administrative and operational activities within the program's daily operations; Determines eligibility of applications for the program; Answers technical questions posed by arbitrators and mediators regarding Chapter 14 rules; Answers questions from consumers and members regarding the process; Coordinates with internal contacts at all levels of the organization in Florida Supreme Court ordered files, Independent judgment is required to plan, prioritize, and organize workload.  Assesses non-payment by attorneys whose license to practice will become delinquent and coordinates date of delinquency with Membership Records.

Required minimum education:
High school diploma (or its equivalency).

Required minimum professional work experience:
Five (5) years of progressively responsible office administrative experience. Appropriate degree may substitute for the experience on a year-for-year basis.

Essential Duties and Responsibilities:

Knowledge:

  • Professional office procedures and practices -Chapter 14, Rules Regulating The Florida Bar

  • MS Office Suite, Adobe, and other PC based applications

  • Correct spelling, punctuation, and grammar usage

Skills:

  • Administrative principles and procedures -Professional telephone etiquette

  • Chapter 14, Rules Regulating The Florida Bar

  • MS Office Suite

  • Database Input

Abilities:

  • Communicate effectively and professionally, both verbally and in writing

  • Consistently provide excellent customer service

  • Prioritize, plan, organize and coordinate work assignments

  • Establish and maintain effective working relationships with others

  • Create ADA compliant forms and documents using Adobe

  • Pay attention to detail

  • Handle multiple tasks

  • Operate well under pressure and in a team atmosphere

  • Maintain confidentiality

  • Follow written and oral instructions

  • Think logically and problem-solve effectively

  • Use discretion -Work independently with confidence

  • Sit for long periods of time, hear and converse over the telephone, and key/work frequently on a computer

  • Lift 5 to 10 lbs

Please notify HR, in advance, if you need reasonable accommodations to participate in the employment process.

EOE. This organization participates in E-Verify. Position is open until filled. Non-Exempt position.

This position is in an in-office position, located in Tallahassee, Florida and is not a remote position.

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