Guest Experience

TITLE: Guest Experience Associate,2026 Season

DEPARTMENT: Guest Experience

REPORTS TO: Guest Experience Coordinator

FLSA: Hourly, Non-Exempt, Part Time

ASSOCIATES SUMMARY

Associates will have the opportunity to learn about the history, culture, and vision of Orlando City SC/Orlando Pride, understanding the importance of how a professional sports organization works (which could include sales, marketing, public relations, operations, or the internal working of the Club), to further develop general critical thinking, problem-solving, time management, communication, and writing skills.

WHAT SETS YOU APART

Orlando City SC/Orlando Pride is seeking hardworking, positive and passionate individuals who wish to supplement their classroom instruction with practical experience facilitating Guest Experience operations for Inter&Co Stadium.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist with inventory and tracking departmental assets, such as wristbands, buttons, recognition materials, and uniforms.
• Assist with reviewing post-match surveys to spot common trends in guests' matchday experiences.
• Assist/Learn how to successfully support and execute Guest Experience operations for Orlando City matches, Orlando Pride matches, and 3rd party events.
• Collaborate with the Guest Experience team and other departments, both internal and external, to ensure proper information is communicated across all channels.
• Learn how to manage and communicate with part-time staff and senior leaders within the Club,
• Aid in Creating matchday resources and essential tools for staff (brief sheets, WhatsApp groups).
• In addition to daily assignments, each student will have the opportunity to learn and be involved with assignments in rewards and recognition (Gold Standard Committee), internal planning meetings (MDPM, theme night meetings), and shadow opportunities.
• Other duties as assigned

QUALIFICATIONS

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of eligibility requirements, knowledge, skill, and/or ability necessary:

● Applicants should be working towards an undergraduate or graduate degree with an emphasis in Hospitality, Sports Management, or Business Operations

● Strong written and verbal skills.

● Exceptional reliability, interpersonal, communication, and organizational skills required.

● An Innovative individual who can come up with ideas and work extremely well within a team to come up with creative solutions and identify new opportunities, often in a high-pressure, fast-changing environment.

● Strong attention to small details is a must.

● Able to work non-traditional hours, in non-traditional settings, within a team atmosphere.

● Physical Requirements: The ability to lift, carry, and move objects weighing up to 50 pounds oftentimes is required.

● Strong interest in soccer and sports is a plus.

● A sense of humor is a must (prepare to tell us about a good joke in your interview).

● Associateship will be around 20-30 hours weekly.

● Ability to work in various degrees of outdoor weather conditions, including but not limited to extreme heat or rain.

● Ability to work flexible hours including nights, weekends, and holidays.

Other Details:

• This role is strictly limited to one season only: the 2026 MLS/NWSL Season.

About Orlando City SC & Orlando Pride: 

In November 2013, Orlando City Soccer Club was awarded a Major League Soccer (MLS) franchise, becoming the league's 21st franchise. The team began play in March 2015, with 62,510 fans packing the then-Orlando Citrus Bowl for the Club's MLS debut.  

The Lions have reached the postseason in five-consecutive seasons , qualified for the Concacaf Champions Cup (formerly Concacaf Champions League) in both 2023 and 2024, and reached their first final in 2020 during the MLS is Back Tournament. In 2022, Orlando City won its first championship of its MLS era, lifting the Lamar Hunt U.S. Open Cup trophy, which also marked the first championship by any professional team in the City Beautiful. Prior to its time in MLS, Orlando City boasted a decorated history in the United Soccer League, winning the league's championship in both the 2011 and 2013 seasons. 

In October 2015, the Orlando Pride was announced as the 10th team in the National Women's Soccer League (NWSL), bringing professional women's soccer to the state of Florida for the first time. The team began play in April 2016, setting a then-league single-game attendance record in its first-ever home game, with 23,403 fans witnessing the Club's first win.  

The Pride feature a star-studded roster of domestic and international talent and, in 2024, brought the first professional major league title to the city of Orlando, with the Club winning the NWSL Championship. The season saw the Pride complete the double, winning both the Championship and the NWSL Shield as the best team in the regular season, capping off a historic campaign that set numerous league records. Former Orlando City defender Seb Hines serves as the team's head coach, not only the first Black head coach in the league, but also the first to win both the Championship and the NWSL Shield, and the 2024 NWSL Coach of the Year.

In 2017, both teams moved into its privately-owned, soccer-specific venue – Inter&Co Stadium – located in the heart of downtown Orlando.

In July 2021, the Club – which includes Orlando City SC, the Orlando Pride, Orlando City B (MLS NEXT Pro) and Inter&Co Stadium – was purchased by the Wilf Family, who also own the Minnesota Vikings of the National Football League.  

For more information on Orlando City SC and Orlando, visit  or Orlando-

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Orlando City and Orlando Pride will ensure that individuals with disabilities are provided with reasonable accommodation(s) to participate in the job application or interview process and perform critical job functions. Please contact the People and Culture department at  to let us know the nature of your request and your contact information.