Server Assistant

Introducing The Shelborne by Proper, a holistic restoration of Miami's iconic beachfront landmark. Now open, the hotel has undergone an extensive transformation that honors its storied past while embracing modern luxury. The revitalized property preserves the 1940 Art Deco distinction and authentic charm originally envisioned by celebrated architects Morris Lapidus and Igor Polevitzky. From reimagined interiors to refreshed guest experiences, every detail reflects a seamless blend of heritage and contemporary sophistication.

The Shelborne will introduces four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day signature restaurant, a lobby bar- lounge, and curated cafe. Resort amenities include a spacious pool and lush garden lounge, indoor-outdoor cabanas, sundeck terrace, state-of-the-art fitness center, dedicated access to a private beach club, and more than 15,000 square feet of indoor-outdoor meeting & event space.

Job Summary:

The Server Assistant is responsible for supporting the restaurant team by ensuring that the dining area remains clean, organized, and well-prepared for each guest. You will assist with clearing tables, resetting dining spaces, and maintaining overall cleanliness in the restaurant, allowing servers and other staff members to focus on delivering exceptional guest service. Your role will directly contribute to a positive dining experience and ensure that the restaurant operates efficiently.

Essential Job Duties and Responsibilities

• Table Maintenance & Cleanliness:
• Clear tables promptly after guests finish their meals, removing all used dishes, glassware, and utensils.
• Reset tables quickly and accurately with clean utensils, plates, glassware, napkins, and condiments, ensuring tables are prepared for the next guest.
• Maintain cleanliness in the dining area, including wiping down tables, chairs, and booths as needed.
• Assist in cleaning and sanitizing high-touch areas, such as menus, door handles, and the restrooms, in accordance with health and safety standards.
• Ensure that dining stations are clean and well-stocked with necessary items, such as condiments, silverware, and napkins.
• Guest Support & Assistance:
• Assist servers in delivering food and beverages to guests when needed, ensuring the timely and accurate delivery of orders.
• Help servers with refilling drinks, delivering bread or appetizers, and checking in with guests to ensure their satisfaction.
• Respond to guest requests for additional items or services in a friendly and timely manner.
• Ensure that guests feel comfortable and are provided with a clean, organized dining environment.
• Collaboration & Team Support:
• Work closely with servers, kitchen staff, and other team members to ensure the efficient flow of service and that all guest needs are met.
• Communicate effectively with the rest of the restaurant team, providing assistance where necessary to support service during busy periods.
• Assist in the opening and closing duties of the restaurant, ensuring all tasks are completed properly before and after service.
• Dining Room Organization & Inventory Support:
• Help maintain stock levels of items such as napkins, silverware, and glassware.
• Ensure that the restaurant's storage areas (e.g., linen closets, supply cabinets) are organized and well-maintained.
• Assist with inventory control and notify management if supplies are running low.
• Safety & Sanitation Standards:
• Follow all safety and sanitation procedures, including proper lifting techniques and food safety guidelines.
• Use appropriate cleaning supplies and ensure they are handled safely.
• Adhere to all company policies regarding cleanliness and safety to ensure a safe environment for guests and staff.

Education and/or Experience

• High school diploma or equivalent preferred.
• Previous experience as a busser or in a similar support role within a restaurant or hospitality environment is a plus but not required.
• Knowledge of sanitation and safety procedures in a restaurant setting.

Skills/Specialized Knowledge

• Strong attention to detail, particularly when it comes to cleanliness and organization.
• Excellent communication and interpersonal skills to work efficiently with team members and engage with guests as needed.
• Ability to stay focused and work efficiently in a fast-paced environment.
• Strong teamwork and willingness to assist others when necessary to ensure smooth operations.

Physical Demands

• Ability to stand and move around the dining room for extended periods.
• Ability to lift and carry up to 25 pounds, including trays, dishes, and supplies.
• Ability to bend, stoop, and reach to clean and organize the dining area.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.