customer service clerk

HOUSTON AIRPORT SYSTEM

Houston, Texas United States

Posted: Nov 13, 2025

Salary: $ $19.98 Hourly USD

Full Time

Clerical and Administrative Support

Customer Service

POSITION OVERVIEW

Applications will be accepted from: ALL PERSONS INTERESTED

Division/ Section: HAS - WORKFORCE INNOVATION & DEVELOPMENT

Workdays & Hours: *Monday - Friday, 8:00am - 5:00pm*(*subject to change)

PURPOSE OF DIVISION

The Workforce Innovation and Development (WID) team is dedicated to supporting the operations and employees of HAS. WID exists to prepare the workforce of today for the needs of the department tomorrow. WID serves as an internal resource for all HAS divisions and as a liaison for the department. WID works to provide a positive experience department-wide and assist in all efforts to grow, develop, and effectively management the HAS workforce.

PURPOSE OF THE POSITION

The Customer Service Clerk serves as the first point of contact for all guests, employees, and external visitors entering the HAS Administration Building. This position is responsible for delivering outstanding front desk service with professionalism, courtesy, and a welcoming demeanor. This position reports to the Division Manager of Corporate Services, WID. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."

The Customer Service Clerk duties will include but are not limited to:

• Provide professional, friendly, and efficient front desk coverage for the HAS Administration Building.
• Greet visitors, answer questions, and direct them to the appropriate departments or staff members.
• Answer and route incoming calls in a courteous and timely manner.
• Receive, sort, and distribute mail and packages from delivery service providers.
• Maintain accurate and up-to-date OASIS records, including office assignments and employee locations.
• Perform administrative tasks to support WID operations.
• Provide Notary Services for HAS employees.
• Process Service Entries for Purchase Orders (POs) in coordination with the WID team.
• Research, analyze, and resolve standard customer inquiries or concerns via phone, email, or in-person communication.
• Create and track work orders as needed.
• Maintain a professional appearance and demeanor at all times, ensuring the front desk reflects the high standards of HAS.
• Perform other related administrative and operational duties as assigned.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Six months of clerical/customer service experience are required.

LICENSE REQUIREMENTS

None

PREFERENCES

Preference will be given to applicants with experience with Kofax Scanning Software, OnBase Enterprise Management Software and PDF file creation and editing via Adobe Acrobat is preferred.

****Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.****

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 10

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at:

To view your detailed application status, please log-in to your online profile by

visiting: or call

If you need special services or accommodations, call TTY 7-1-1)

If you need login assistance or technical support call

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please

visit: https://

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit

Closing Date/Time: 11/19/2025 11:59 PM Central

OUR STOREY | HOUSTON AIRPORT SYSTEM

The Houston Airport System provides a safe and dynamic air services network that fosters economic vitality for the transportation industry and facilitates a strong level of global connectivity for a diverse and growing population living throughout the greater Houston region.

OUR MISSION

We exist to connect the people, businesses, cultures and economies of the world to Houston.

OUR VISION

Establish the Houston Airport System as a five-star global air service gateway where the magic of flight is celebrated.

OUR HISTORY

In 1937, as Houston began its ascent to become the energy capital of the world, the city acquired the site of its first major commercial airport, William P. Hobby Airport.

As the City of Houston continued to grow so did the Houston Airport System, adding George Bush Intercontinental Airport in 1969 and Ellington Airport in 1984. Today, George Bush Intercontinental Airport serves as the premier long-haul international airport facility, while Ellington Airport supports both general aviation flights as well as a host of government/military operations. Hobby Airport opened an international concourse and welcomed back international service in October 2015, serving destinations in Latin American and the Caribbean.