Service and Parts Director

2 weeks ago

Aberdeen, Maryland, United States Preston Automotive Group Full time $120,000 - $180,000 per year
  • Lead and inspire our Service and Parts Departments — driving excellence in customer satisfaction, profitability, and efficiency.
     
  • Develop and execute strategies to grow revenue, maximize productivity, and elevate the guest experience.
     
  • Coach and mentor department managers, advisors, and technicians to achieve individual and team goals.
     
  • Maintain the highest levels of CSI, safety, and compliance.
     
  • Oversee parts inventory management, warranty processes, and vendor relationships.
     
  • Partner with the GM to align service and parts operations with dealership-wide goals.
     
  • Continuously analyze performance data to identify opportunities for improvement and innovation.
     

Requirements
  • Proven Leadership Experience — Minimum of 5 years in a Fixed Operations, Service, or Parts leadership role within an automotive dealership.
     
  • Track Record of Success — Demonstrated ability to grow department performance, improve CSI scores, and achieve profitability goals.
     
  • Customer-Focused Mindset — A passion for delivering an exceptional guest experience at every touchpoint.
     
  • Financial & Analytical Strength — Skilled in managing departmental budgets, forecasting, and expense control; confident using performance metrics to drive decision-making.
     
  • Team Builder — Ability to recruit, train, and develop high-performing service and parts professionals.
     
  • Process-Oriented Leader — Strong organizational skills and a talent for optimizing workflow, productivity, and efficiency.
     
  • Technology Competence — Comfortable using dealership management systems and digital tools to streamline operations.
     
  • Communication Skills — Excellent interpersonal, verbal, and written communication abilities for interacting with staff, leadership, and customers alike.
     
  • Integrity & Professionalism — Leads by example with honesty, transparency, and accountability.
     
  • Vision for Growth — Someone who can take the Service and Parts Department to the next level through innovation, leadership, and a commitment to excellence.
     
Preferred Experience (Not Required)
  • GM Dealership Experience – A strong understanding of General Motors service and parts operations is a plus, but not required.
     
  • CDK Dealership Management System Experience – Familiarity with CDK is a plus, but not required; we're happy to train the right leader.
     
Education & Other Requirements
  • High School Diploma or GED required; Bachelor's Degree in Business, Automotive Management, or related field preferred.
     
  • Valid Driver's License with a clean driving record.
     
  • Ability to work a flexible schedule including Saturdays as needed.
     

Salary Description
$100,00-$170,000

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