Distribution Director

The Distribution Center Director oversees all operations at their site while leading Operations Managers and Supervisors to ensure excellent safety, quality, productivity and over all team morale. This position is responsible for achieving operational and financial objectives and ensuring efficiency throughout the facility.  This role oversees all areas of distribution operations including inbound receiving, intra-warehouse movement, outbound e-commerce and retail store fulfillment and partners closely with groups company- wide, including Engineering, Analytics, IT, Transportation, Store Operations, Merchandising, HR and Recruiting. This is a full-time, salaried, exempt position.   

Position Reports To   

VP of Supply Chain 

What We Stand For  

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Principal Duties and Responsibilities  

• Manages $20M+ distribution payroll and operations expense budget 
• Leads a team of high-performing, diverse & dynamic leaders consisting of Operations Managers, Supervisors and 250+ distribution center specialists 
• Monitors and drives key service level metrics to deliver on our promise of an excellent customer experience 
• Accountable for KPIs, including safety, quality, retention, productivity and throughput for distribution center operations 
• Establishes initiatives that drive year over year improvement, as well as streamlines and optimizes day-to-day operations 
• Contributes to the development of new tools, processes and technology which make teams more efficient, effective and safe 
• Manages multiple priorities in a fast-paced environment with effective communication and follow through 
• Communicates and explains new directives, policies, or procedures to managers, meets with entire operations staff to explain changes, answer questions, and maintain morale 
• Manages corrective/disciplinary action when necessary, collaborating with Human Resources on appropriate conversations, actions, follow-up and documentation 
• Maintains and promotes a safe work environment for all employees 
• Monitors and ensures compliance in all legal matters and communicates any needs or concerns 
• A steward of company culture, promoting and embracing business practices, philosophies and strategy 
• Conducts timely and objective salary and performance reviews of direct reports and participates in supervisor or specialist reviews as appropriate 
• Leads, coaches, trains and manages the values and attitudes of all distribution specialists by managing behavior, actions and performance through proper communication and follow-up 
• Ability to work in a non-climate-controlled environment 
• Contributes to a clean and safe Distribution Center 
• Consistently arrives promptly to work the assigned schedule 
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information 
• Performs other requested tasks and duties 

Experience and Skills Required 

• College degree preferred 
• 7+ years of retail distribution, e-commerce or supply chain management experience in an automated distribution center environment 
• Experience with complex operational processes and performance improvement projects with lean or six sigma experience 
• Able to work collaboratively across functions and gather multiple points of view into a streamlined action plan, driving results in a fast-paced environment 
• Experience handling employee relations issues including investigations, administering disciplinary action, and employee terminations  
• Analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions 
• Technologically savvy, collaborative, confident leader, utilizing Microsoft Office products to analyze and articulate opportunities 
• Working knowledge of WM, LM, conveyors, sortation and robotic systems  
• Confidence and competence in decision making 
• Ability to work in a constant state of alertness and a safe manner 
• Ability to pass background checks and investigations due to foreign, federal, state and local regulations; based on position responsibility and sensitivity, periodic check and reinvestigations may be performed  
• Experience managing others including career development, directing and evaluating work 
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs 
• Knowledge of industry business and passion for following trends in the industry  
• Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization 
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week 
• Flexible, with a positive attitude and passion for knowledge 
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once 
• Possesses focused attention to detail while working quickly and accurately under pressure  
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information 
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing 

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect:

• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Company will not pay costs associated with immigration sponsorship.

The Container Store promotes a smoke-free, drug-free environment.   

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act 

Office Physical Requirements 

State Specific Notices