Epicor ERP Administrator

5 days ago

Richmond, Virginia, United States Insight Global Full time $80,000 - $110,000 per year

One of our manufacturing solution clients is seeking a permanent ERP Administrator to join their growing team in Richmond, VA to oversee the maintenance, configuration, and continuous improvement of the Epicor/Kinetic ERP environment. The ERP Administrator will serve as the in-house subject matter expert, ensuring reliable system performance, collaborating with cross-functional teams to gather requirements, and translating those requirements into effective ERP solutions. This role plays a critical part in supporting our manufacturing operations by providing technical support, developing customizations, monitoring system health, and leading upgrades and migration projects. Relocation assistance is offered for this opportunity or this individual will need to be onsite for the first 3 months for training and then from there be able to come onsite in Chesterfield, VA once every 2 months. Responsibilities include:

System Administration & Maintenance
:

  • Manage user roles and permissions
  • Coordinate with IT for server/virtual environment updates, patches, and monitoring

Configuration & Customization
:

  • Build and maintain BAQs, BPM scripts, DMT jobs, dashboards, and SSRS reports
  • Develop integrations (REST API, third-party connectors) and C# customizations as needed

Support & Troubleshooting
:

  • Respond to user issues, troubleshoot errors, and document resolutions in a knowledge base
  • Provide on-call support for critical production or financial system outages

Upgrades, Patches & Migrations
:

  • Plan, test, and execute ERP service packs, hot-fixes, and version upgrades with minimal downtime
  • Prior involvement in ERP upgrade or data migration projects (e.g., moving from E9/E10 to Kinetic) is preferred

Training & Documentation
:

  • Create and deliver end-user training materials (guides, tutorials, workshops) for new features or processes
  • Maintain up-to-date system documentation, process flows, and security matrices

Collaboration & Continuous Improvement
:

  • Partner with operations, finance, and other departments to identify process improvements and ERP optimizations
  • Participate in CI initiatives to enhance workflows and system usage

Qualifications:

  • 3-5 years of experience in Epicor 9, Epicor 10 or Kinetic
  • Front end coding knowledge and back end server knowledge (upgrading and updating)
  • Business operations or manufacturing industry knowledge
  • SQL knowledge

Salary:
$100,000-$120,000 (flexible based on experience)

Travel:
Relocation assistance is offered or this individual will need to be onsite for the first 3 months for training and then from there be able to come onsite once every 2 months.

Hours:
Monday-Friday, 8:00am-5:00pm

Hiring Method:
Full-time, permanent opportunity

Benefits Include:
Relocation Assistance,
Competitive Plans for Insurance, Retirement, PTO, Leave, Commuter Benefits, Professional Development as well as Income Protection.

Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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