SAP Application Support Specialist

5 days ago

Ridgefield Park, New Jersey, United States BTI Solutions Full time $90,000 - $120,000 per year
Why work with us?Proven people.

Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.

Proven process.

Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.

By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.

Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.

Proven results.

More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.

  • 95% client satisfaction rate – measures client satisfaction vs. expectations.
  • Our clients have worked with us for over 10 years, on average.
  • BTI Solutions counts 4 Global Telecommunication companies as clients.
  • Client referrals are BTI Solutions' largest source of new clients.
  • Google Review 4.4, Facebook Review 4.8
SAP Application Support Specialist

Requirements:

  • Minimum of Bachelor's degree in Computer Science, Information Technology, or a related discipline.
  • Minimum of five (5) years in software development (e.g., VB, C#, Java, or equivalent technologies) required.
  • SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.
  • Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred.
  • Understanding and experience in system development lifecycle preferred
  • Demonstrated ability to interpret and analyze complex source code and technical documentation.
  • Strong analytical, diagnostic, and problem-solving abilities required.
  • Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required
  • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
  • High degree of professionalism, accountability, and customer service orientation required.
  • Prior experience in client-facing roles preferred.

Responsibilities:

  • Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
  • Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.
  • Review source code and system configurations to assist in root cause identification.
  • Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.
  • Document all customer interactions, issue details, and resolutions in accordance with established procedures.
  • Communicate technical findings clearly and professionally to both technical and non-technical audiences.
  • Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.

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