Senior Retail Manager

Levy Sector

Salary:
Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary
The Senior Retail Manager – Events, Inventory, and Analytics is a key leadership role within the United Center's Retail Operations team. This individual will oversee all aspects of event retail management, inventory control, data analytics, and post-event settlements. The ideal candidate is a self-sufficient, analytical, and detail-oriented leader with extensive experience in high-volume retail environments—preferably within the sports, live entertainment, or large-scale event industry.

This role requires flexibility to work non-traditional hours, including evenings, weekends, holidays, and late-night events.

Key Responsibilities; Event Management & Operations

Oversee all retail operations during United Center events, ensuring optimal staffing, setup, execution, and post-event breakdown.

Lead a team of retail supervisors and team members to deliver excellent guest experiences and maximize event-day sales. Collaborate with merch managers to keep all parties satisfied.

Manage financial settlements following events, ensuring accuracy and timeliness.

Serve as the on-site retail lead for select major events, concerts, and games.

Inventory & Analytics

Oversee inventory management across multiple locations within the arena, ensuring accurate stock levels and timely replenishment.

Use advanced Excel skills (including VLOOKUPs, Pivot Tables, and other data tools) to analyze sales trends, manage inventory metrics, and generate performance reports.

Ensure accuracy of inventory through cycle counts, audits, and reconciliation processes.

Collaborate with finance and warehouse teams to maintain precise product costing, margins, and shrink analysis.

Leverage RFID technology to track and enhance inventory accuracy and efficiency.

Leadership & Team Development

Lead, mentor, and develop retail managers and supervisors to achieve operational excellence.

Foster a culture of accountability, teamwork, and continuous improvement.

Partner with HR and Retail leadership to recruit, train, and retain high-performing team members.

Communication & Collaboration

Serve as a primary liaison between retail operations and internal departments (Finance, Marketing, Events, etc.).

Work with external vendors, brand partners, and merchandise licensors to ensure consistent execution and product flow.

Communicate effectively across all levels of the organization, maintaining professionalism under pressure.

Qualifications
Bachelor's degree in Business, Retail Management, or related field preferred.

5+ years of high-volume retail management experience required; sports or live event venue experience strongly preferred.

Proven leadership experience managing managers, supervisors, and large hourly teams.

Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, and complex formulas).

Strong mathematical and analytical skills, particularly in financial balancing and settlements.

Experience with RFID technology and retail POS systems strongly preferred.

Excellent communication, problem-solving, and interpersonal skills.

Self-starter with the ability to work independently and adapt quickly to changing priorities.

Flexible schedule required—must be available to work evenings, weekends, holidays, and late-night events.

About The United Center
The United Center, home of the Chicago Bulls and Chicago Blackhawks, is the largest arena in the United States and one of the world's premier sports and entertainment venues. The arena hosts over 200 events annually, ranging from NBA and NHL games to world-class concerts and special events. The United Center Retail team plays a critical role in delivering a best-in-class guest experience through innovative merchandise operations and service excellence.

Curious about Life at Levy? Check it out: Levy Culture
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID:
Levy Sector
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Alyssa Martinez
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