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Sales Coordinator
3 hours ago
The ideal candidate is a proactive multitasker with strong technical expertise, exceptional communication skills, and a passion for creating polished and memorable guest experiences.
Responsibilities
• Serve as the primary point of contact for all hotel and catering inquiries via phone, email, and walk-ins, responding within 24 hours
• Qualify incoming leads and accurately enter and manage data within Tripleseat, Opera, and Outlook
• Manage guest room blocks, inventory, reservations, group rates, and billing instructions in Opera Cloud or V5 under the direction of the Regional Director of Sales and Marketing
• Partner with the Regional Event Sales Manager to support all phases of event coordination including inquiries, proposals, contracts, menus, timelines, guest counts, and floor plans across multiple locations
• Generate proposals, contracts, and Banquet Event Orders using Tripleseat templates and distribute finalized documentation to operations, kitchen, and front office teams
• Assist with site tours, tastings, pre-event meetings, rooming lists, VIP amenities, and special guest requests
• Provide on-site support during event setup and throughout the initial hours of events as needed to ensure smooth execution
• Coordinate with vendors and ensure compliance with hotel policies and service standards
• Maintain accuracy and organization across all event details including décor, room layouts, staffing, and service flow
• Create weekly pickup reports, revenue forecasts, and sales activity logs using Microsoft Excel
• Prepare professional correspondence, presentations, and reports using Word and PowerPoint
• Process deposits, final payments, and commission claims
• Ensure all group billing is finalized in Opera post-event for timely invoicing and reconciliation
• Support corporate initiatives, process improvements, and professional development opportunitiesQualificationsWhat We're Looking For
• One to two years of hands-on experience using Opera PMS and Tripleseat in a hotel or event environment required
• Advanced proficiency in Microsoft Office including Excel, Word, Outlook, and PowerPoint
• Exceptional written and verbal communication skills
• Highly organized with strong attention to detail and accuracy
• Ability to manage multiple deadlines, rooming lists, and complex event details
• Prior experience in hotel sales, front office operations, or event coordination preferred
• Flexible scheduling availability including days, evenings, weekends, and holidays
Why Join Petit Ermitage
• Work in a distinctive boutique hotel with a strong creative and hospitality culture
• Collaborative sales and events leadership team
• Opportunity to grow within hotel sales and event management
• Competitive compensation and consistent scheduling
• Staff meals and employee perks
To Apply
Please apply directly through Indeed or submit your résumé through our official career portal. Qualified candidates may also visit Petit Ermitage in West Hollywood to inquire with management.
If you are a detail-driven professional who thrives in a fast-paced, guest-focused environment and takes pride in delivering polished, thoughtful events, we would love to meet you.
