Customer Service Representative

1 week ago


Middletown, Connecticut, United States Home Safe Security Full time

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary responsibility will be to ensure customer satisfaction through effective communication and problem-solving skills. The ideal candidate will possess strong multitasking abilities and a passion for delivering outstanding service. Are you a people person with a passion of helping others? We are looking for you Join our growing team if you are reliable, professional, and ready to work, we want to hear from you. Apply now and we will contact you soon.

Duties

  • Respond to customer inquiries via phone, email, and chat in a timely manner.
  • Provide accurate information regarding products and services to enhance customer experience.
  • Assist with order processing, including data entry
  • Conduct outbound calls to follow up on customer inquiries or feedback.
  • Maintain detailed records of customer interactions and transactions.

Experience

  • Proven experience in customer service or client services, preferably in a call center environment.
  • Strong communication skills in English; bilingual or multilingual abilities are highly desirable.
  • Familiarity with sales techniques and outbound calling strategies is a plus.
  • Proficient computer skills, including data entry and use of Microsoft Office Suite.
  • Excellent phone etiquette with the ability to handle difficult conversations professionally.
  • Strong analytical skills to assess customer needs and provide appropriate solutions.
  • Customer Service Experience is a MUST
  • Reliable transportation Required
  • Positive attitude
  • Punctual, dependable, and self-motivated
  • Join us in creating an exceptional experience for our customers while developing your career in a supportive environment. We look forward to welcoming you to our team

Job Type: Full-time

Pay: $ $30.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person



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