Waiver Services Specialist

5 days ago

Omaha, Nebraska, United States State of Nebraska Full time

The work we do matters

Hiring Agency:

Health & Human Services - Agency 25


Location:

Omaha, NE


Hiring Rate:

$22.430


Job Posting:

JR Waiver Services Specialist - Omaha (Evergreen) (Open)


Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):


Job Description:

Make a Difference Every Day: Become a Waiver Services Specialist

If you hold a bachelor's degree and a valid driver's license and have a heart for helping others live with dignity and independence, this is your opportunity to make a real difference.
As a Waiver Services Specialist, you'll join a mission-driven team where every day your work brings hope, independence, and support to those who need it most.

About the Role

As a Waiver Services Specialist, you'll help connect Nebraskans with services that allow them to live safely and independently in their homes and communities. You'll review documentation, conduct assessments, and determine eligibility for Home and Community-Based Services (HCBS) Waiver programs, including:

• Aged & Disabled (AD) Waiver

• Developmental Disabilities (DD) Waiver

• Traumatic Brain Injury (TBI) Waiver

Your work will directly impact the lives of individuals with disabilities, older adults, and families navigating life-changing circumstances

What We Offer

• 156% State-Matched Retirement Plan

• 13 Paid Holidays + Generous Leave

• Tuition Reimbursement

• 79% Employer-Paid Health Insurance

• Dental, Vision & Life Insurance

• Public Service Loan Forgiveness (PSLF) Eligibility

• Ongoing Career Growth Opportunities

What You'll Do

  • Evaluate applications and medical records to determine waiver eligibility

  • Conduct initial and renewal Level of Care (LOC) assessments with care and accuracy

  • Communicate with applicants, families, and providers to explain requirements and next steps

  • Represent the agency in appeals or dispute hearings with empathy and professionalism

  • Maintain accurate, timely records while managing multiple cases efficiently

Skills That Set You Apart

  • Strong interpersonal communication and active listening

  • Empathy and professionalism under pressure

  • Critical thinking and attention to detail

  • Ability to navigate complex systems and high-volume environments

  • Passion for serving vulnerable populations

Requirements / Qualifications:

Minimum Qualifications: Bachelor's degree and professional experience in: human services, education or health/medical; long-term care, gerontology, rehabilitation, health/disability case management, or children with special health care needs.

Preferred Qualifications:

  • Experience in healthcare, long-term care, disability services, or completing assessments

  • Familiarity with medical terminology and Medicaid waiver services

Other:

  • Valid driver's license and access to reliable transportation

Knowledge, Skills, and Abilities (KSA)

  • Strong knowledge of Medicaid Waiver programs, Level of Care (LOC) criteria, and services for individuals with disabilities, older adults, and those with special health care needs.

  • Understanding of medical terminology, healthcare systems, and state/federal regulations related to eligibility and assessments.

  • Skilled in reviewing documentation, conducting assessments, and making accurate, timely eligibility decisions.

  • Effective communication skills to explain complex information clearly and work with individuals, families, and service providers.

  • Proficient in using systems like Excel, Word, and Outlook for documentation and data management.

  • Ability to manage multiple cases in a fast-paced environment while maintaining attention to detail and meeting deadlines.

  • Demonstrated empathy, professionalism, and discretion when working with vulnerable populations and handling sensitive information.

  • Strong critical thinking and problem-solving skills to navigate complex cases and apply policy accurately.

  • Team-oriented with the ability to work independently and adapt to changing policies and procedures.

If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page:


Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit:

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

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