Service Customer Care Specialist

Position Title: Service Customer Care Specialist

Company: Woodhouse Auto Family

Job Location: Omaha, NE

Position Type: Full-Time

Schedule: Monday - Friday, 8:00am - 5:00pm

Compensation: $ $20.00 Hourly

Company Benefits for Full-Time Employees:

• Health Insurance: Medical + Health Savings Account, Dental, Vision
• Life Insurance
• Long-term and Short-term Disability Insurance
• Retirement Savings Plan: 401K Plan with company match
• Paid Time Off
• Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
• Bereavement Pay
• Employee Assistance Program

Additional Perks & Rewards:

• New Employee Referrals Bonus
• Customer Referral Bonus
• Employee of the Month Bonus
• Employee Appreciation Week: Company-wide appreciation event with giveaways and appreciation gifts.
• Employee Discounts: Includes vehicles, parts, services.
• Woodhouse Family Insurance: Employee discounts for Home and Auto Insurance.
• Growth Potential: Opportunities to be promoted within our company.
• Tuition Assistance Program: Automotive Technology or Collision Repair.
• Woodhouse University: Paid In-house Technician Trainings.
• Automotive Technician Paid Manufacturer Training: Includes travel and accommodations.

Woodhouse Auto Family is seeking a dynamic and customer-centric individual to join our team as a Service Customer Care Specialist. In this role, you will be responsible for providing personalized assistance and support to customers throughout their service experience, ensuring their satisfaction and building lasting relationships with our dealership.

Why Join Woodhouse?

At Woodhouse, you're not just an employee—you're part of our family. We proudly operate 24 locations representing 22 renowned brands. As a member of our team, you'll benefit from comprehensive training programs, mentorship opportunities, and a collaborative work environment that fosters growth. We value your contributions and are committed to helping you reach your full potential. Join us and be part of a thriving community where your skills are recognized, your ambitions are supported, and your career can flourish

Minimum Experience and Qualifications

• Valid driver's license
• High school diploma or GED required
• Previous customer service experience preferred
• Regular attendance is mandatory.

Job Knowledge/Skills Required

• Attention to detail.
• Customer service skills and customer focus.
• Data entry skills.
• Basic Microsoft knowledge.
• Strong problem-solving skills.
• Excellent relationship building skills.
• Strong written and oral communications.
• Ability to multi-task, set priorities and manage time effectively.

Essential Duties

• Update customer information for accuracy.
• Notify customers when a recall is issued.
• Follow up with customers on satisfaction of service or sale
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Maintain various excel spreadsheets.
• Build sustainable relationships and engage customers by taking the initiative.
• Follows established organizational procedures and health and safety policies.

Requirements:

• Valid Driver's License with acceptable driving record
• Ability to pass a pre-employment background check and drug screening.

Background Check: As part of our hiring process, we conduct background checks on candidates who receive a conditional offer of employment. This may include a review of criminal records, motor vehicle reports, employment history, sexual offender registries, and other relevant information. Background checks are conducted in compliance with applicable laws, and all candidates will be required to provide written consent before the check is initiated. A previous criminal record does not automatically disqualify you from employment; each case is reviewed individually.

Post-Offer Occupational Health Screenings: As part of the employment process, we're committed to ensuring a safe, productive, and drug-free work environment. To achieve this goal, all prospective employees are required to undergo a drug screening following a conditional offer of employment.

Equal Opportunity Employer: We're committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, pregnancy (including childbirth or related medical conditions), or any other characteristic protected by applicable law.