Director of Product Operations

ELLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY's solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting-edge technologies and solutions that drive their growth and interoperability strategies.

Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today's data-rich world.

ELLKAY's experience, customer-focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy.

Job Description
This role leads the organization, management, and optimization of product operations, driving clarity, consistency, and efficiency across teams.

Essential Duties & Responsibilities
BASE (First 90 Days):

Leverage AI to document and organize core product operations functions, establishing clarity and structure, with a focus on tying product performance to financial outcomes.

GROWTH (Next 6–12 Months)
Build automated measurement frameworks and KPI models to optimize product operations, leveraging AI to enhance visibility and decision-making.

FUTURE (Beyond 12 Months)
Drive a programmatic performance culture through cross-functional leadership, accelerating the pace of innovation across the organization.

Key Activities

• Document and organize product operations practices for consistency and clarity
• Build and manage an operational cadence for daily, weekly, monthly, and annual planning and deliverables
• Manage analytics, reporting, and feedback loops within the product department and across the organization
• Collaborate with engineering and delivery teams on capacity planning, prioritization, and throughput
• Integrate product performance reporting with financial outcomes to support strategic decision-making
• Lead cross-functional collaboration with engineering delivery and sales operations to ensure alignment and execution

Qualifications

• Expertise in product, portfolio, and operational planning
• Expertise in cross-functional leadership within product-led SaaS and engineering environments
• Expertise with both cloud-based and legacy software deployment models
• Expertise in KPI development and executive-level reporting
• Expertise with workforce management tools such as Aha, , Asana, and Jira
• Experience with a variety of SDLC methodologies, including Agile, Kanban, and others
• Experience in business and operational planning practices
• Experience to generative AI and LLM-based operational optimization models

How To Stand Out

• Demonstrated success in transitioning a startup product operations environment into a scalable, growth-phase organization
• Proven experience with generative AI and AI-driven operational optimization
• Strong track record of driving operational efficiency through KPI identification, tracking, and management
• Demonstrated achievement of financial performance goals, including both top-line growth and bottom-line efficiency
• Industry experience in healthcare SaaS, particularly with EMRs, health systems, payers, or clinical laboratories

Benefits
ELLKAY offers a comprehensive and competitive benefit package that starts day one
Including

• Medical, Dental, and Vision benefits
• Employer-paid Life and LTD
• 401k w/ matching – once eligibility is met
• Work/life balance
• Paid Volunteer Program
• Flexible working hours
• Generous FTO
• Remote work options
• Employee Discounts
• Parental Leave

Our Awesome Culture Includes

• Working with talented, collaborative, and friendly people who love what they do
• Professional growth within
• Innovation environment
• On site in HQ Free daily lunches

Additional Information
At ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets.

For more information on our company, visit

ELLKAY LLC is a Smoke-Free Workplace.

ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.