Operations & Client Engagement Manager

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

We are seeking a highly motivated and experienced
Operations & Client Engagement Manager
to oversee and drive operational excellence, client satisfaction, and strategic growth across a high-profile national account. This role may span multiple client sites across the U.S., requiring coordination of service delivery, relationship management, and operational standards at scale.

Reporting into the Engineering organization, the ideal candidate will bring a background in engineering or operations—with a strong preference for those experienced in high-volume manufacturing environments and electronic component assembly. The role demands a balance of strategic thinking, operational execution, and client engagement.

This is full-time, hybrid role with the on-site location in Florence, KY and some travel nationwide.

Key Responsibilities

• Operational Oversight:
  Develop, implement, and refine processes to ensure efficiency, scalability, and compliance across multiple sites.
• Client & Talent Engagement:
  Serve as a primary point of contact for clients and internal talent to ensure consistent, high-quality experiences.
• Metrics & Reporting:
  Define KPIs, produce regular reports, and translate data into actionable insights.
• Service Escalations:
  Lead resolution of service delivery issues with urgency and professionalism.
• Site Visits & Satisfaction:
  Conduct regular site visits and client check-ins to assess satisfaction and identify improvements.
• Project Leadership:
  Lead key initiatives, including launch of the NC-based college certification sponsorship program and other strategic projects.
• Business Reviews:
  Build and deliver regular business reviews with engineering locales with clear action plans and measurable outcomes.
• Cross-Functional Collaboration:
  Partner closely with Operations, Programs & Initiatives (P&I), engineering Onsite, Sales, and Leadership to align goals and drive results.
• Travel
  : Up to once per month to support site activities, project launches, and executive engagements.

Qualifications

• 5+ years of experience in operations or service management, preferably supporting large-scale, complex or national accounts.
• Demonstrated success managing and improving operational processes at scale.
• Strong project management capabilities with experience leading cross-functional initiatives.
• Excellent communication and interpersonal skills; confident in high-stakes, client-facing environments.
• Strong analytical and problem-solving skills, with the ability to identify trends, extract insights, and formulate data-driven strategies.
• Proven ability to collaborate with diverse internal teams and external stakeholders.
• Self-starter with a growth mindset; adaptable to fast-paced, evolving environments.
• Willingness to travel monthly to support national site engagements.

Preferred Experience & Skills

• Background in engineering, especially in high-volume manufacturing and electronic component assembly, strongly preferred.
• Experience supporting national or multi-site accounts.
• Familiarity with engineering locale operations and/or global service delivery models.
• Previous experience in a staffing, BPO, or MSP service provider environment.

Technical Skills

• Software Tools: Proficiency in PowerBI, SAP, Concur, Fieldglass, Beeline, and Microsoft programs (Excel, PowerPoint, Planner, Teams).
• Analytical Tools: Ability to synthesize data into actionable insights using tools and dashboards.
• Process Improvement: Skilled at identifying, suggesting, and implementing improvements for client-facing or internal operations.

Compensation package and benefits applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Our range of Benefits for full-time employees can be explored at: Kelly Corp Benefits & Perks - USA

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.