Technology Concierge Part-Time

2 weeks ago

Denver, Colorado, United States Kisco Senior Living, LLC Full time

Job Description:

As the Technology Concierge, you'll be the go-to tech expert on-site providing hands-on support, training, and guidance for residents' technology needs. You'll assist the Community Management Team in delivering exceptional service, troubleshoot issues quickly, and make a real difference in the resident experience. If you love helping people and solving tech challenges, this role is for you

Location: Balfour Riverfront Park | 1500 Little Raven St, Denver, CO 80202

Schedule: Part-Time | 3 weekdays

Compensation: $25/hour

What will I do every day?

  • Serve as the first point of contact for residents' technology questions and support requests.
  • Monitor and respond promptly to residents' technology needs and requests.
  • Manage intake, tracking, and completion of resident tech requests, ensuring timely resolution.
  • Teach and guide residents on technology usage through one-on-one help and group classes.
  • Coordinate and support programs that align with residents' interests and community engagement.
  • Troubleshoot hardware, software, and device issues for residents and occasionally for staff.
  • Share knowledge and collaborate with the Service Desk and other IT resources.
  • Build and maintain strong, positive relationships with residents and their families.
  • Identify opportunities to exceed resident expectations and enhance satisfaction with technology.
  • Model professionalism, adhere to safety and regulatory standards, and support continuous improvement initiatives.

What will I need to be successful in this role?

  • Bring a smile to work every day
  • Exceptional customer service skills with a passion for helping others.
  • Experience in desktop support or technical troubleshooting in a hands-on environment.
  • Strong understanding of hardware, software, and managed device systems.
  • Comfort teaching and guiding individuals with varying levels of technology knowledge.
  • Competency with Microsoft Office, internet-based platforms, and other common applications.
  • Flexibility to work evenings, nights, weekends, or holidays as needed.
  • Curiosity and willingness to learn new technology skills and certifications.

What's in it for me? (Great Question)

  • Competitive pay
  • A free meal per shift
  • Healthcare Benefits including Vision & Dental (Full-time only)
  • Matching 401k (Full-time only)
  • Paid Time Off
  • Rewards and Bonus Opportunities
  • Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.

All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements

  • Kisco Senior Living is an Equal Opportunity Employer

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