Automotive Service Advisor

2 days ago

Daytona Beach, Florida, United States Gary Yeomans Honda Full time


Why Gary Yeomans Honda?

Gary Yeomans Honda is rapidly growing and looking for top talent to grow our existing teams. We are revamping not only our business strategies as a whole but are also in the midst of building a brand new, state-of-the-art facility with both our employees and customers in mind.

We are looking for a highly motivated person able to multi task and is looking to make a career choice, the express advisor position is the gateway to a professional career in the automotive industry.    

Our management team is hands-on and dedicated to the team's success and career progression by providing one-on-one training sessions and ongoing educational opportunities.

Apply today to learn more about a career opportunity with Gary Yeomans Honda

SUMMARY

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

What We Offer:

  • Opportunity for internal promotion and career growth with dealership
  • Ongoing training and education- two weeks of paid training
  • Highly competitive and rewarding pay plan
  • 401(k) with company match
  • Full benefits including voluntary short and long term disability, dental, health, vision, medical
  • Paid vacation and holidays

Responsibilities:

  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements:

  • Previous experience as an automotive Service Advisor and a working knowledge of automobiles
  • Customer service skill
  • Sales experience
  • Proficiency with computers and technology
  • Ability to communicate complex technical concepts to customers
  • Prior automobile sales experience
  • Prior automobile technician experience

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