Service Advisor

5 days ago

Pompano Beach, Florida, United States Lou Bachrodt Automotive Group Full time
:

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in insuring customer satisfaction.

Duties:

  • Obtain customer and vehicle information.
  • Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer pay and warranty service
  • Listen to and help interpret customers' statements accurately
  • Learn and retain customers' names.
  • Secure agreement from customer before repairs begin.
  • Cover estimate of cost, and approximate time when car will be completed
  • Use prescribed service aids in a manner that will increase customer satisfaction and service sales.
  • Actively promote service sales and look for opportunities to foster and suggest new or used car sales
  • Promptly and professionally answering service calls and setting and confirming appointments.
  • Coordinate with technicians to ensure timely completion of services while maintaining high-quality standards.
  • Prepare a complete and accurate estimate of cost for labor and parts.
  • Monitor the progress of each vehicle throughout the day, and update customers frequently.
  • Verify that the final invoice reconciles with the work performed on the repair order.
  • Stay informed about new products, services, and industry trends to provide knowledgeable recommendations to customers.
  • Demonstrate professional personal behavior; conduct oneself in a manner that brings credit to the dealership.
  • Dress in a manner that is in accord with the policy of the dealership; treat all customers in a helpful and courteous manner and strive for complete customer satisfaction in every case

Requirements:

  • Ability to use computer technology (ie: Reynolds & Reynolds.)
  • Proven experience in automotive service or sales is preferred.
  • Valid drivers license and good driving record.

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