Case Coordinator

Job Title: Case Coordinator

Job Summary: 

CASES is currently seeking a Case Coordinator for our Harlem Pretrial Services team. Rapidly after release into the Supervised Release Program (SRP), the Case Coordinator conducts Supervision Introduction/Orientation meetings with new participants to review supervision conditions required under the supervision plan. In this role, you will help participants comply with their supervision appointments and court appearances during their legal case's pendency. You will also conduct ongoing service need assessments with participants and develop collaborative service plans addressing identified needs and goals. You will ensure participants receive services that are strengthsbased, gender-specific, and culturally sensitive while adhering to the core principles of risk, need and responsivity to reduce recidivism, increase engagement in community treatment services and support participants to achieve their self-identified goals for treatment, recovery, rehabilitation, and crime-free community integration.

CASES' Supervised Release Program (SRP) annually diverts 7,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful life improvements while fulfilling all court requirements. 

Salary: The salary for this role is $61,910 per year

Shift Hours: This position is full-time Tuesday – Saturday from 9:00 AM – 5:00 PM

Location Address: 4 West 125th Street, New York, NY Our office is easily accessible by public transportation.

Workplace Flexibility: Hybrid – Staff may work remotely one day per week after successfully demonstrating an understanding of their job responsibilities following the first 30 days of onboarding.

What You Will Be Doing:

• Provide supervision and community-based services to a caseload of pretrial participants
• Conduct supervision rapidly (within 24-48 hours of release)
• Conduct introduction/orientation meetings with new participants to review supervision conditions, reporting schedules (as assigned by level of recidivism risk), and mandatory methods of communication (face-to-face, telephone, and texts) required under the participant's supervision plan
• Collaborate with the court and other pretrial staff team to facilitate participants' successful completion of mandated supervision appointments and court appearances during their legal case
• Review legal and court screening documentation, analyzing participants' offending behavior patterns, identifying needed behavioral changes, and implementing supports to reduce the likelihood of pretrial arrests
• Conduct service needs assessments with participants to evaluate psychosocial needs and problems, including the severity of mental health and substance use disorders, factors affecting participation and engagement in supervision and treatment
• Link participants and navigate them through treatment based on eligibility, preferences and needs
• Ensure timely execution of community outreach and case management activities to meet program objectives
• Utilize problem-solving techniques and motivational interviewing to engage participants in change as part of pretrial supervision and case management
• Provide all services in a gender-responsive, trauma-informed way and adheres to the core principles of risk-need-responsivity
• Maintain collaborative relationships with community providers, including supported housing, Health Homes, care management programs, addiction treatment and mental health providers, and other relevant stakeholders
• Follow program community-based monitoring protocols for high risk and high-need participants, and request/participate in case reviews to address complex cases
• Enter assessment, supervision appointment reporting, progress note documentation into program database, conduct all electronic charting activities and reporting in compliance with confidentiality regulations and in a timely manner
• Meet monthly case management contact and outreach goals as established by supervisory staff
• Provide culturally competent services in accordance with CASES policies and practice
• Perform other duties as required by the Program Director and other supervisory staff

What We Are Looking For:

• Bachelor's degree or equivalent experience
• Minimum of three years' experience working in human services with individuals with substance use disorders, co-occurring mental health and substance use disorders and involvement in the criminal justice system
• Extensive knowledge of community treatment, support services and resources
• Knowledge of the criminal justice system, court processes and alternative to detention/incarceration services
• Experience using databases, such as Salesforce

Preferred Skills: 

• Fluency in Spanish

Benefits:  

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days
• 12 Paid Holidays per year.
• Retirement 403(b) Competitive matching up to 6%.
• Employee Referral Program 

Our Values

At CASES, we like to move with PURPOSE, which reflects our values:

PEOPLE| Hold people's stories with dignity

UNITY| Commit to a shared mission

RESPECT| Celebrate the strength of diversity

PROGRESS| Always work to improve

OPTIMIZE| Make the best use of resources

SOLUTIONS| Work together to solve problems

EMPATHY| Seek to understand others

Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.   

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.