Web Project Coordinator

Digital Project Coordinator at Praella is a hybrid of several roles fir for a go-getter that is ready to impact a fast-growing digital agency. The sole purpose of the goal is to produce, execute, and ensure a high-quality product that is delivered on time and budget.

The role is intended for someone who wants to walk into an environment where they can make an immediate impact, not just from production, but from the process, data, creatives, internal opportunities, clients, etc.

With this in mind, it is imperative for the candidate to have ecommerce experience - from data and analytics to creatives, to general understanding of web design and development, general knowledge of app design and development, email marketing, and conversion rate optimization. This is not a technical role, but it is a very versatile role.

We are a client-first, results-driven team. We have the nothing is impossible mentality. Work together and support each other, and our clients. Collaboration and camaraderie is everything. We are data-driven, ambitious, creative - we work hard, and we work smart.

The mentality is simple - Get Stuff Done.

A brief about us:

• We are based out of Chicago, IL
• We are founders of one of the first Shopify Plus agencies, that was eventually sold
• We are currently a team of 15+
• We are Shopify Plus Partners and have Partnerships with other ecommerce leaders like ReCharge, ShipStation, Smile, etc.
• We are a small team with local (Chicago) employees, but we also have remote offices
• Our clients are in ecommerce with annual revenue between $2M-$350M

We are ambitious. So we want you to be too. We need people that want to be pushed and who want to be challenged. We want people who will push us and who will challenge us. Is that you?

What you would be doing:

• Be a primary point of contact for Clients (and Partners) on digital projects
• Coordinate and lead project kick-off meetings
• Coordinate and clarify strategic requirements
• Coordinate with the client and team on strategy
• Impact and contribute to strategy and planning meetings
• Lead and prepare status meeting (2-4 times per month)
• Maximize client satisfaction by establishing weekly communication around progress, development, opportunities for growth, brand, latest occurrences, industry, and competitions
• Provide clear communication among all stakeholders
• Provide and execute documentation, call and meeting agendas, presentations, and success and progress reporting
• Serve as a coordinating liaison and single point of contact for escalations, new opportunities, and new projects and tasks
• Provide timely and clear communication regarding client goals, expectations, satisfaction, task, and projects in the form of actionable tasks and deliverables
• Ownership of budget, timelines, deliverables, and resources
• Collaborate with stakeholders, project managers, and the entire team to effectively coordinate timelines, resources, capacity, track change orders, generate up-sells, and assist and execute billing
• Closely monitor timelines and budget to avoid and resolve scope creep, delays, budget overages, efficiency problems
• Proactively have full ownership and accountability of client relationships
• Deter churn and maximize client retention
• Ability to work with in-house and remote teams
• Step in and help out with additional tasks as needed

What will make you an ideal candidate for this job:

• Have experience in the digital space, preferably in ecommerce
• Have experience or exposure to launching digital products like apps or websites
• Have experience or exposure to launching digital marketing campaigns
• Have experience or exposure to working with clients on campaigns, strategy, growth, projects
• Have experience with digital marketing tools
• Have experience working with clients one-on-one
• Be very detail-oriented from a task and aesthetic/creative perspective
• Have clear, audience-driven and influenced communication with clients, partners, and peers
• Be self-driven and ambitious, passionate, curious, determined, devoted, and humble
• Have an excitement to work in and on challenging tasks, around complexities, creative and functional challenges, data-driven strategic approach to thinking and execution
• Traveling might be required from time to time

Applicants must have:

• Minimum of 3 years of digital and/or ecommerce experience working for a large brand or an agency
• Minimum of 3 years of data analytics experience using Google Analytics or Similar
• Experience with Shopify, Magento, Hybris, and Wordpress preferred