Senior Manager Infrastructure

1 day ago

Nashville, Tennessee, United States Health Care Service Corporation Full time $110,000 - $198,600 per year

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for leading 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Driving the use of analytics to improve service, availability, and customer interactions; driving incident resolution and issues escalated by vendors. Transitioning knowledge from design / build teams; driving operational vendor performance management.

Required Job Qualifications

  • Bachelor's degree and 7 years' Information Technology experience OR 11 years' Information Technology experience.
  • 3 years in IT Infrastructure and Operations management and/or leadership.
  • Experience in Compute & Storage platforms.
  • Experience in of ITIL v3 framework
  • Experience in ITSM systems.
  • Customer service oriented.
  • Adaptability and ability to introduce / manage change.
  • Drive conflict management in high pressure situations.
  • Performance / metrics-driven decision making.
  • Problem solving / analytical thinking.
  • Experience in supplier management.
  • Decision making and negotiation.
  • Employee development.
  • Incident management.
  • Problem Management / RCA.

Preferred Job Qualifications

  • Bachelor degree in Information Technology or Engineering.
  • Continuous improvement.
  • Knowledge of required technologies (including 3rd party solutions).

Compensation: $110, $198,600.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click

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