Customer Communication Management Engineer

6 days ago

Houston, Texas, United States Prodware Solutions Full time $80,000 - $120,000 per year

Please go through the job description below and let me know if you or anyone who is looking for a good opportunity. You can reach me on

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CMM Engineer

Duration:
18-24+ Months Contract

Location:
Omaha, NE, Stafford TX, Alpharetta, GA, Berkeley Heights, NJ, Wilmington, DE

Onsite in either of the locations.

Key Details:

On-site requirement:
Must be on-site at any of the listed locations

Project scope:
18–24 months.

Team focus:
Print and mail manufacturing side of document processing.

Current footprint:
Supporting 8 facilities and adding 4 new facilities following a major healthcare project win.

Document types:
Statements, letters, and explanations of benefits (not advertising materials).

Technical overview:

Fiserv receives raw data (batched flat files) from clients.

Data is parsed using XML or JSON, then uploaded via Quadient to produce final output (print, archive, or eDelivery).

Competitive tools:
Exstream, Papyrus, Doc1.

Experience with any CMM (Customer Communications Management) tool is fine — willingness to learn Quadient is key.

Quadient is built on a .NET platform (some candidates may have .NET experience, but it's not required).

SQL skills are nice to have but not mandatory.

About the Role:

We seek a skilled and experienced Customer Communications Management (CCM) Developer to join our team. As a CCM Developer, you will be responsible for designing, developing, and implementing solutions using CCM applications such as, Quadient and Exstream. Your role will involve working closely with cross-functional teams to enhance customer communication processes and ensure the delivery of personalized and engaging communications.

Key Responsibilities:

Solution Development:
Design, develop, and maintain CCM solutions using Quadient or Exstream applications to meet business requirements.

Data Transformation:
Perform data transformation tasks, including but not limited to, data mapping, XML parsing, and mid-level SQL operations to extract, manipulate, and format data for use in customer communications.

Template Design:
Create and modify templates and layouts for customer communications, ensuring consistency and compliance with branding guidelines.

Integration:
Collaborate with IT teams to integrate CCM applications with other systems and databases for seamless data exchange.

Quality Assurance:
Conduct thorough testing and debugging of CCM solutions to ensure the accuracy and reliability of customer communications.

Documentation: Maintain detailed documentation of CCM configurations, templates, and processes.

Collaboration:
Work closely with business stakeholders and end-users to gather requirements and provide technical expertise to improve customer communication strategies.

Training
: Provide training and support to end-users on CCM applications and best practices.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven experience in developing CCM solutions using Quadient or Exstream.

Strong knowledge of SQL for data manipulation and retrieval.

Proficiency in XML and data transformation.

Familiarity with Microsoft Word for template design and document generation.

Excellent problem-solving skills and attention to detail.

Effective communication and teamwork abilities.

Ability to work independently and meet project deadlines.

Preferred Skills:

Experience with other CCM tools or platforms.

Knowledge of scripting languages (e.g., JavaScript, VBScript).

Understanding of document composition and variable data printing.

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