Operations Coordinator

3 days ago

Knoxville, Tennessee, United States Principle Full time
Company Description

Principle is an international brand implementation company; we bring global brands to life in any environment, anywhere in the world; but why work for us?

 Our employees work in an environment where they are actively encouraged to maintain and improve our standards, to pursue new ideas and new ways to work.  We focus on looking forward and harnessing the energy of those who want to build their career by thinking outside the box.

We are currently looking to add an Operations Coordinator to our ever busy team.  The role will provide exposure to prestigious clients and provides a varied and interesting challenge for someone who enjoys being busy and putting their own ideas forward. Brand implementation and corporate identity roll out is a complicated job - we work with businesses to ensure their brand is delivered consistently by expertly providing consultancy, audit and project management, fit-out, signs and wayfinding, graphics, interiors, financing and regular maintenance.

Our people make us unique; the way we work; our thinking; our service.

Job Description

Purpose of the Role: 

To assist the Director of Operations Manager with the coordination of Logistics and Operations activities.  This individual's primary role will be to oversee day-to-day logistics related functions inclusive of shipment quotation, bookings/coordination, tracking, and issue resolution.  In addition, this individual would assist the Operations team at large with various Project Management related tasks.

Key Responsibilities & Accountabilities:

Logistics

  • Manage interactions with company personnel, Principle 360 Partners, transportation providers, warehouse providers and all other business stake holders in regard to Principle Logistics.
  • Communicate daily with team members on any shipment related changes and/or possible delays that could affect project timelines.
  • Provide sound guidance and troubleshooting to the Activations Team by managing trade-offs between customer expectations and cost effectiveness.
  • Provide all freight quotations, consistent with objectives for freight pricing.
  • Ensure all shipment requests are reviewed, booked, and tracked in the relevant Principle logistics tracking tool(s) to facilitate on time and on budget delivery.
  • Troubleshoot all transportation related delays in real time to minimize negative effects to customer satisfaction and company profitability.
  • Manage freight claims to ensure maximum possible financial recovery and establishes root cause preventive action plans to minimize repeat occurrences.
  • Coordinator international shipments and associated compliance documentation.
  • Evaluate third party logistics (3PL) providers' service levels, customer support, and contract compliance.

Operations Team

  • Chair meetings and track meeting input/output deliverables to completion.
  • Extract data from relevant Principle systems, aggregate, track, and create reports as needed to support the Operations Team.
  • Assist with Special Projects as required.
Qualifications
  • Bachelor's degree preferred; equivalent training and experience may be acceptable.
  • Previous transportation and logistics experience preferred.
  • Fully proficient in the use of Microsoft Office Suite, particularly MS Excel.
  • Exceptional interpersonal and project management skills.
  • Demonstrated customer service orientation.
  • Ability to work independently.
  • High level of attention to detail.
  • Ability to work under pressure and challenging timelines.
  • Exceptional math aptitude preferred.
Additional Information

All your information will be kept confidential according to EEO guidelines.

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