Customer Service Representative

2 days ago

Golden, Colorado, United States Fix-It 247 Full time

Fix-It 24/7 is looking for our next teammate We are a fun-loving, goofy group that loves to have a great time while working hard to help our customers. We play games, compete in competitions for prizes, and rotate DJ responsibility for the office music. If you're looking for a place to call home where you can build a career while having fun with your team, this is the place to do it

The Opportunity

The Customer Service Representative serves a critical function on our team – making sure that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers.

Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you

Compensation & Benefits

  • $18/hour + Performance Bonus and Incentives. Our CSRs averaged over $28/hour in 2024
  • Health (with a fully company-paid option), dental, vision, and life insurance
  • 401k with company match
  • 40 hours PTO + 8 hours of PTO in your birthday month + 48 hours of Sick Time
  • 6 Paid Holidays

Responsibilities

  • Answer inbound calls from prospective and current customers
  • Schedule appointments
  • Make outbound calls to existing customers to schedule jobs
  • Dispatch on-call technicians to urgent customer needs

Preferred Qualifications

  • Clear written and verbal communication skills
  • Strong phone contact handling skills and active listening
  • Ability to multitask, prioritize, and manage time effectively

Requirements

  • Willing to undergo background and drug tests in accordance with state and federal law
  • High school diploma or equivalent

Available Shifts:

  • Multiple schedules available.

Location: In-Office, 16360 Table Mountain Parkway, Golden, CO 80403

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