Retail Store Manager

1 day ago

Nashville, Tennessee, United States SLA Worldwide Full time $60,000 - $150,000 per year
Lily Palmer Floral and Gift boutique in Nashville International Airport seeks and experienced retail manager. We are seeking a highly organized, people-focused manager to lead our airport location and support the development and opening of other major growth initiatives:

This role is ideal for a strong operator with retail leadership experience who enjoys building structure, coaching teams, and elevating the guest experience. Floral design experience is not required but is a plus.

Key Responsibilities Retail & Operational Leadership:
  • Oversee daily operations of the airport location, ensuring flawless execution, speed, and brand consistency.
  • Manage inventory, ordering, merchandising displays, and product flow to maximize sales.
  • Maintain visual standards for bouquets, grab-and-go items, seasonal displays, and branded retail.
  • Support setup, staffing, and launch operations for the upcoming street-side shop.
  • Assist in developing SOPs, training materials, and operational templates for new locations and franchise units.
Team Management & Development:
  • Lead, coach, and motivate a team of retail associates and bouquet specialists.
  • Recruit, hire, schedule, and onboard team members.
  • Conduct ongoing training and performance development focused on guest experience, speed of service, and quality.
  • Model SLA Worldwide's values of hospitality, professionalism, and integrity.
Brand Standards & Compliance:
  • Ensure strict adherence to retail and customer-service standards.
  • Lead by example in following airport compliance requirements, safety processes, and SLA Worldwide operating procedures.
  • Audit store conditions, cleanliness, merchandising, and cash-handling procedures.
Franchise Development Support:
  • Assist leadership in documenting operational steps and best practices for franchise replication.
  • Provide operational data and insights to shape the streetside models.
  • Participate in test projects, pilots, and new product rollouts to refine the franchise standard.
  • Represent the brand professionally during meetings, vendor interactions, and franchise consultations.
Customer Experience:
  • Deliver a warm, premium, hospitality-driven guest experiences consistent with the luxury standard.
  • Provide helpful product knowledge, bouquet customization guidance, and service recovery when needed.
  • Maintain a strong presence at the airport location to anticipate and exceed traveler expectations.
  • 3–5+ years of retail management experience (airport retail, specialty retail, boutique retail, or hospitality preferred).
  • Proven success in managing teams, delivering results, and elevating customer experience.
  • Strong understanding of retail fundamentals: inventory management, merchandising, staffing, scheduling, and operations.
  • Exceptional people-leadership and communication skills.
  • Ability to follow directives, adhere to brand standards, and work within structured systems.
  • Experience opening new stores or supporting multi-unit operations is highly beneficial.
  • Floral knowledge or interest in floral design is a plus.

Preferred Skills:
  • Project-management skills, especially around new-store openings.
  • Ability to thrive in fast-paced airport environments with high volumes and tight standards.
  • Strong problem-solving, prioritization, and time-management abilities.
  • Tech-savvy (POS systems, scheduling tools, inventory apps, basic business systems).
  • Experience with franchise operations, manuals, or standardization (preferred, not required).

Job Type: Full-time

Benefits:
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

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