Business Strategy and Operations Manager

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Business Operations Team:

The Business Operations team at Extend is a strategic partner to the entire organization, focusing on driving efficiency, scalability, and strategic growth. We are responsible for identifying opportunities, optimizing processes, and collaborating cross-functionally to ensure Extend's operational excellence and competitive advantage. We thrive on data-driven decision-making and are central to solving complex business challenges and enabling success.

The Opportunity:

Extend is seeking a highly motivated and analytical Sr. Business Strategy and Operations Manager to lead strategic initiatives for our core warranty verticals. This is a critical individual contributor role responsible for optimizing our go-to-market approach, driving growth, and ensuring operational excellence within these key segments. You will be instrumental in shaping our long-term strategy, identifying new opportunities, and ensuring seamless execution across the business.

What You'll Do

• Strategic Leadership: Own and drive long-term strategic planning initiatives for warranty verticals, identifying market opportunities and competitive advantages.
• Program & Pricing Optimization: Lead efforts to optimize warranty programs, including consumer pricing, premium structures, and revenue share models. Explore and implement new coverage options to enhance program attractiveness and profitability.
• Go-to-Market Enablement: Act as a central point for cross-functional collaboration, working closely with Sales, Merchant Success, Pricing, Programs, Customer Service, and Marketing teams to ensure a unified and effective go-to-market motion. Contribute to product marketing efforts for your verticals.
• Operational Excellence: Oversee the weekly strategy meetings, focusing on pipeline management, expansion strategies, economic reviews, and identifying areas for program and pricing improvements.
• Special Projects: Spearhead strategic projects designed to improve vertical performance, drive innovation, and maintain Extend's competitive edge in the market.

What We're Looking For

• 6+ years of experience in a strategy, operations, or related analytical role within a fast-paced tech company.
• Proven ability to lead strategic initiatives and drive tangible business outcomes.
• Strong understanding of GTM motions and sales cycles.
• Exceptional project management skills with the ability to manage multiple priorities and stakeholders effectively.
• Advanced proficiency in Excel (data modeling, financial analysis, forecasting).
• Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable insights.
• Excellent communication and presentation skills, with the ability to articulate complex ideas to diverse audiences.
• Comfortable speaking to product management teams and translating business needs into technical requirements.
• Self-starter with a proactive approach to identifying and solving problems.
• (Preferred) Experience with SQL and/or Python for data analysis.
• Experience in the warranty, insurance, or FinTech industries.

Expected Pay Range: $152,000 - $177,000 per year salaried*

* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

Life at Extend:

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

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